North America Visa Direct Product & Client Solutions Manager - Visa

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Visa Direct is a payment service that Visa provides to clients (sending and receiving financial institutions, processors, merchants, and service providers) to facilitate fund transfers/disbursements to accounts around the world using push payment technology. Visa Direct consumer and business applications include person-to-person (P2P) transfer, person to micro-business transfer (e.g., payouts to shared economy providers), funds disbursement (e.g. insurance claim disbursements), and more.  The push payments market is estimated to be more than 80 trillion USD of payment volume globally.

This role will be a key member of the North America Visa Direct Client & Product Solutions team which is solutioning &  building the infrastructure & ecosystem to drive Visa Direct’s exponential growth.

The Solutions Manager(aka Architect) is responsible for Discovery & Implementation of large complex solutions for customers, addressing technical and product requirements and helping the customer to implement Visa Direct product suite(including Card, Account, Wallet, Currencycloud, B2B Connect) most effectively. This involves working closely with the Sales, Product, Business Development, Technical and Support teams to understand, define & architect solutions. Then once approved delivering on the mapped-out solution and any changes that may occur. Our Solutions Managers are subject matter experts and are crucial in helping Customers understand and realize the value of our platform. Contributes to ongoing product improvement and training of the Solutions Team.

This person will contribute & be a part of the Integrated Money Movement Solutioning strategy, planning, coordinating, and driving Visa Direct product feature requirements, delivery, launch, and adoption of new features in North America.

This role will be responsible for leading complex strategic solutioning with clients to meet the requirements of large-scale adoption of Visa Direct products and services.  The successful candidate will be responsible for the development and successful delivery of bespoke ecosystem & product solutions for strategic clients (e.g., acquiring bank sponsors, acquirer processors, corporate treasury management banks, merchants, remitters and strategic fintech partners).

The role will be required to interact and influence others across multiple organizations and will need to have the ability to work across a matrix business organizational structure and closely liaison with sales, account management, architecture, technology, rules and various other teams.

The candidate requires strong understanding of the payments landscape and technologies, prior market research & analysis expertise and ability to design solutions with clients and guide them throughout the integration, implementation, launch & post-launch process.

Basic Qualifications
• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
• 2+ years of industry experience in product management, product development, and payments processing with experience in product and feature launches.
• Hands-on Software development/Software architecture experience (present or past)
• Strong technical knowledge of Restful APIs and/or ISO 8583, ISO 20022 required
• Demonstrated ability to understand and deep dive into technical details when required

Preferred Qualifications
• 6 or more years of relevant work experience with a Bachelor Degree or 4 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Knowledge of Domestic and Cross-border payments preferred
• Experience with/Knowledge of CurrencyCloud preferred
• Knowledge of Foreign Exchange, SWIFT Payments and formats (MT and ISO) preferred.
• Knowledge/experience of SWIFT products: SAA, IPLA, SWIFT Web Platform (SWP) is a huge plus.
• Experience integrating with global clearing systems for real time and cross border payment systems in treasury banks.
• Deep expertise in E2E payment flow in banks and can navigate complex bank eco systems.
• Deep expertise in the design and implementation of payments products and services for Banks, Fintechs, Remitters, P2P Players preferred
• Experience with the SDLC and leading Initiatives
• Well versed with money-movement with a special emphasis and subject matter expertise in debit, credit, cross-border money movement, open banking and digital products.
• Possess good knowledge of RTP, ACH processing, bulk payments, and card schemes with an emphasis on Instant Payments.
• Possess a unique combination of product expertise, problem-solving ability, comfortable with rapid changes, intellectual curiosity, and attention to detail.
• Experience with direct interaction with clients in terms of product and/or technical solution engagements.
• Ability to structure, manage, and coordinate complex cross-enterprise projects and processes with multiple stakeholders.
• Demonstrated ability to collaborate and influence successfully within a highly matrixed organization.
• Fluency in PowerPoint, Excel and JIRA Experience implementing change management principles, methodologies, and tools.
• Team oriented, collaborative, and flexible, with excellent presentation skills, including strong oral and writing capabilities.
• Detail oriented and highly execution focused by working in conjunction with various counterparts across multiple functional groups.
• Exceptional written and verbal communication and presentation skills, to audiences of varying seniority.
• Work with limited direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations and solutions.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 117,700 to 200,700 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.