North America Health Chief Operating Officer - Aon PLC.

Location
Chicago, IL, United States

Employment Type
Full-Time

Posted on
Apr 13, 2022

Profile

Aon is looking for a North America Health Chief Operating Officer. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting Health in Chicago, IL with flexibility to work from other Aon Health offices across the US.

Your impact as a North America Health Chief Operating Officer

Reporting into the NA COO and in collaboration with the US Health Practice Leader, the COO provides executive leadership of Aon’s Health & Benefits practice in North America. The role is accountable for delivering optimal results through the successful deployment and the execution of initiatives that support the organizational strategy (Aon United Blueprint) within Health & Benefits in North America. The COO in partnership with geographic COO will help enable colleagues to deliver value to clients and colleagues by optimizing operations, leveraging scale, and allocating resources appropriately. The COO will also address issues around client satisfaction, margin improvement and growth, while simultaneously instilling a discipline which includes performance metrics that drive efficiency, effective delivery and revenue/PTI growth.

Key Job Responsibilities:

1. Along with the Practice Leader, set the operating strategy for the US Health practice.
2. Develop strategic plans and conduct business analysis to support commercial objectives.
3. Establish portfolio investment identification, prioritization and selection process.
4. Evaluate capabilities of competitors, carriers, and other 3rd-parties as well as client needs to support decisions.
5. Assist business leaders to execute on priorities defined by regional and global leadership (e.g. DAU, local market planning, etc.).
6. Define strategy to leverage ABS operating model for region.
7. Assist in executing on growth targets for H&B.
8. Actively help expand margin to drive SPTI growth.
9. Drive operational excellence and change.
10. In partnership with CFO, drive spread by developing and managing controls around spend.
11. Conduct regular business and operational reviews and drive improvement planning consistent with the practice’s objectives.
12. Drive performance culture that measures and holds geographic and solution line leaders accountable.
13. Responsible for delivering optimal results through implementation and coordinating of all other key operational business initiatives.
14. Manage risk and ensure compliance.
15. Manage potential risk with new solutions, clients, carriers and 3rd parties.
16. Proactively drive operations and technology initiatives to lessen risk to the organization (e.g. E&Os, business vulnerabilities, etc.).
17. Manage remediation of open audits and drive timely closure.
18. Ensure client solution readiness and compliance with regulatory requirements.

You Bring Knowledge and Expertise

Required Experience:

• Fifteen plus years of operations leadership and management experience.
• Extensive business knowledge and expertise in health.
• Experience leading large scale transformation and change management initiatives focused on innovation and efficiency.

Preferred Experience:

• Agile project management methodology.
• Technical acumen.

Education:

• Bachelor’s degree in relevant discipline.
• Master's of Business Administration preferred.

We offer you:

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

About Aon:

Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.