NonIT - Policy Administration Rep 4 Policy Administration Rep 4 - Veterans Sourcing Group

Policy Administration Rep

Pay Rate: $28.00 Per Hour
Duration: 6 Month Contract:
Location: 100% REMOTE

Job Summary:
The main function of a Policy Administration Rep is to be responsible for establishment of premium collection system records for new groups and changes as a result of amendments and renewals for all group products within assigned block of business. Responsible for ongoing application of received premium within the premium collection system within assigned block of business. Responsible for execution of collection activities for all customers within the EB Division.

** Computer literacy is needed for this position, as they will be navigating through multiple systems daily. This position will also include 20% of Call Center responsibilities, about 2 hours per day. Ideal candidate will have Call Center-Lead or Escalation experience. Attention to detail is a required skillset, as this position is responsible for setting up New Business Billing and posting payments. This individual will be working directly with the Sales staff and policy holders, so great communication skill are also needed.***

Job Responsibilities:

• Responsible for execution of collection activities for all customers within the EB Division.
• Responsible for ongoing application of received premium within the premium collection system within assigned block of business.
• All roles will perform service functions related to the life cycle of a policy.
• Proactively communicate sensitive policy information and service options in a clear and effective manner to policyholders, producers, third party administrators (TPAs), field force and home office staff on based contractual provisions, regulations and other related policy information.
• Utilize established procedures to ensure accurate policy administration in accordance with contractual provisions.
• Research, evaluate and resolve policyholder and field force requests.
• Identify and recommend alternative administration options and negotiate exceptions to established procedures with policyholders, field force and other home office staff.
• Establish new group and system records.
• Identify omissions in submitted materials and obtain necessary information to ensure billing and administrative accuracy.
• Initiate and implement policy amendments by analyzing and resolving issues with policyholders, field force, underwriting and other home office personnel.
• Interpret information provided by the field and underwriting; communicate administrative changes to policyholder and field force; prepare updated, revised billing statements; determine effective dates, billing modes and policy acceptance requirements in order to update system records to reflect changes in coverage.
• Recognize the impact of policy changes to policyholder administration, commissions and claim adjudication.
• Receivables and Collections duties such as: tracking and reconciling receivables, updating and maintaining data in system, communicating to policyholders of any coverage lapses and terminations due to non-payment.
• Evaluate lapse, termination and reinstatement requests from policyholders, field force and home office staff in order to make legally defensible decisions based upon contractual requirements, established guidelines and control procedures and other factors;
• Negotiate repayment plans or other satisfactory solutions to recover outstanding premium amounts from policyholders;
• Review and update system based on information and premium received as a result of collection activities.

Skills/Qualifications:

• Perform detailed data entry and basic math functions with a high level of accuracy; provide superior customer service; plan and prioritize work to meet multiple deadlines; problem solve with initiative; work effectively within a team; and express ideas clearly both in group and individual settings, orally and in writing.
• Ability to: work within a high volume transaction environment, operate within a defined process, develop proficiency on billing and underwriting systems, develop and populate basic spreadsheets, operate professionally within sensitive situations (i.e., bankruptcies, non-payment of premium, terminations); understand current authority levels and the critical impact they have on the Company's success.
• Working knowledge of: group contracts provisions, billing and billing support systems, spreadsheet and database applications

Education/Experience:

• Education: High School diploma
• Relevant work experience including demonstrated customer service skills in a high production environment, or the equivalent combination of education and/or relevant experience.
• 8-10 Years' Experience