Non-Profit Program Manager - Tree Care Industry Association, Inc. (TCIA)

Overview, Responsibilities, Qualifications:

Now Hiring! Program Manager

 

Full-time position (Hourly/Non-exempt)

 

Location: Manchester, NH 03101

 

Compensation: $25.69 - $27.88 an hour

 

Job Summary: The Tree Care Industry (TCIA) is currently in search of an experienced manager for our Certified Tree Care Safety Professional (CTSP) program. This role requires a qualified professional to oversee the operations and ensure quality assurance of the CTSP program. Additionally, the chosen candidate will serve as the primary point of contact for customer success, assisting companies and individuals utilizing our program.

 

What’s In It for You:

• TCIA pays 100% premium for health and dental insurance.
• 401k after 90 days.
• Basic life coverage in the amount of 100% of your annual salary.
• Professional development and growth opportunities.
• Work-Life Balance.

What You’ll Do:

• Managing individual records using various database platforms and services as appropriate, including workshop attendance.
• Handling program exam data and other entries with confidentiality.
• Maintaining transcripts, certificates, and communications related to program requirements.
• Assisting CTSPs with credential renewal.
• Managing Continuing Education Unit (CEU) data and assisting with categorization and processing.
• Overseeing the maintenance and improvement of the product's quality, including database management, upgrade implementations, data integrity, security, quality, and reporting.
• Enforcing relevant certification policies.
• Ensuring the security of test and question libraries.
• Maintaining quality control of records handling.
• Overseeing program tasks and data analysis.
• Reviewing existing training programs and suggesting enhancements and modifications to improve engagement, learning, and retention to meet the changing needs of members, organizations, or the industry.
• Maintaining knowledge of new methods and techniques for training, as well as training requirements applicable to the organization and/or industry.
• Processing orders, refunds, and payments when necessary.
• Overseeing CTSP inventory to meet the needs of the program.
• Adhering to the Remote Work Policy and attending TCI EXPO as requested.

The job functions listed above represent the primary duties and responsibilities of this position and do not imply that these are the only duties expected of you. TCIA is a team-oriented company where employees are expected to undertake any duty necessary to advance the association's mission, irrespective of whether it is listed in any specific job description. Additional duties and responsibilities within the scope of this role may be assigned at any time, with or without notice. You will be required to follow all instructions and perform all duties requested by your manager, subject to reasonable accommodation and within the parameters of the position.

 

Physical Demands: The primary functions of this position require physical ability and mobility to work in various events and office settings, including prolonged periods of standing or sitting. The individual must be capable of lifting, carrying, pushing, and/or pulling light to moderate amounts of weight (up to 25 lbs.). This role involves physical activities that require considerable use of your arms and legs and movement of your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

 

What You’ll Need:

• Bachelor’s degree required.
• Direct supervisory experience required.
• Related experience with an association, non-profit organization, or similar.
• Familiarity with Continuing Education Unit (CEU), Learning Management Systems (LMS), and recertification management.
• Be a detail-oriented individual with strong project management skills that enable you to handle multiple projects and demands promptly.
• Strong written and verbal communication skills, demonstrated ability to communicate effectively with employees at different levels, and excellent customer service skills.

Who We Are: The Tree Care Industry Association (TCIA) is a trade association of 2,300 tree care firms and affiliated companies and was established in 1938 as the National Arborist Association. TCIA not only develops safety and education programs, standards of tree care practice, and management information for tree and landscape firms around the world, we also provide continuing education, training, conferences, and publications to promote the safe and appropriate practice of tree care.

Posted Salary Range:USD $25.69 - USD $27.88 /Hr.