Non-Medical Care Coordinator - Westchester Medical Center

Job Summary: The Non-Medical Care Coordinator is responsible for identifying patients living with HIV in need of care, and working with these patients to overcome Social Determinants of Health (SDOH) barriers interfering with their ability to regularly engage in care.

Responsibilities:

score: N/A

• Assists individuals not engaged in medical care in entering into the healthcare system by acting as a patient advocate and navigator.
• Coordinates with external organizations to connect enrolled clients with services needed to address the SDOH.
• Refers high risk patients to ACC case managers
• Provides insurance navigation for all enrolled clients.
• Performs initial assessment and intake patient for all new clients. Develops service plan with patient.
• Provides timely and coordinated access to medically appropriate levels of health and support services and continuity of care
• Performs client-specific advocacy and/or review of utilization of services
• Responsible for continuous client monitoring to assess the efficacy of the care plan
• Completes re-evaluation of the care plan at least every six (6) months with adaptations as necessary; and
• Provides ongoing assessment of the client’s and key family members’ needs and personal support systems.
• Promotes clear communication amongst a care team and treating clinicians by ensuring awareness regarding patient care plans and evaluating outcomes. Communicates emergent information to the clinician when issues arise between visits.
• Evaluates utilization of resources, and development of new clinical tools, forms, and procedures.
• Participates on a team for case conferencing, data collection, health outcomes reporting, clinical audits, programmatic evaluation and quality improvement initiatives.
• Maintains a professional appearance and a clean, safe environment.
• Respects patients by recognizing their rights; maintaining confidentiality.
• Utilizes technology, including specialized software as applicable, to maximize productivity.
• Develops and maintains electronic files as necessary.
• Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Other duties as assigned.

Qualifications/Requirements:

Experience: Minimum of two years of previous clinical, care coordination, and/or case/disease management experience required.

Education: High school diploma or equivalent required. Four-year degree from an accredited institution preferred.

Licenses / Certifications: N/A

Other: Bilingual (English/Spanish) candidates preferred, but not required.

Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point).

Special Requirements:

PI256080295