NOC Technician at Confidential company

Role : NOC Technician

Location : Pittsburgh, PA

Network operations center (NOC) technicians have three primary responsibilities:

Tier 1 support for all calls to call center and support requests placed online.

Proactive network monitoring

Manage trouble ticket queue.

NOC technicians provide tier 1 technical support for calls to the call center and support requests submitted online. NOC technicians will be responsible for collecting all pertinent information for the trouble ticket and escalating to tier 2 support or an on-call engineer for assistance. Once a support ticket is opened the NOC technician will be responsible for providing customers with periodic updates and serve as the communications liaison between engineers and customers.

These professionals should have strong interpersonal skills and be able to multitask and handle a variety task assigned by their supervisor. They must work effectively on their own, but also work well in a team environment.

Job Requirements:

Sound communications skills

Develop and maintain technical documentation for hardware and software configuration management and tracking.