NOC Technician/ IT Support from Key Technical Resources

This is a long term contracting position with a Fortune 500 company in Alpharetta, GA.  In this position the NOC Technician will be part of a team, responsible for monitoring in a 24 hour/ 7 day a week NOC environment. 

****The main shifts for this position are a 2nd and overnight shifts and will include weekends and holidays.    We need people who are flexible to work these hours.

Summary:

The ideal person will have some IT experience and/or a degree in Computer Science or related education.  New grads encouraged to apply.

Responsibilities include:

• Taking action on Email Alerts within 5 minutes.  Client received large amount of alerts a day so this is a critical part of the job.
• Protecting to customer, DNS failover
• Communicating /escalating/engaging to the appropriate teams
• Issuing initial severity within 10 minutes
• Establishing an event /conference bridge
• Issuing severity updates
• Escalating/engaging management team
• Properly executing Data Center walkthrough
• Updating and communicating with the other team members
• Monitoring and diagnosing system, application and/or network performance problems
• Troubleshooting and escalating system, application or network issues
• Managing and supporting remote systems in both data centers
• Performing QA testing on big data systems to ensure data integrity
• Point of contact for network events or productions outages
• Maintaining functionality in vast Linux and Windows environments

Due to nature of the client’s business, you must pass an extensive national background, employment verification and drug test.