- SOFTWARE DEVELOPER
Designs, develops, modifies, enhances and implements software systems designed to support new or existing business initiatives. Projects are usually of considerable complexity and require a mastery of development tools. Works in most phases of a project and reviews work of less experienced staff members. Performs maintenance and provides technical assistance and advice on existing software solutions.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Reviews and provides input into development standards.
Develops and maintains technical documentation.
Serves as final escalation point to resolve incidents and problems for production applications and web services supported by the team in accordance with identified Service Level Agreements.
Collaborates with internal customers, technical and architecture teams to solve complex software problems.
Designs, implements, monitors, enhances and troubleshoots systems in assigned areas.
Analyzes and revises existing system logic difficulties and documentation as necessary.
Reviews and approves system designs and integration standards for Icoms Billing Integrations.
Provides Development support and guidance to ensure all technical integration, changes, standards and documentation are met.
Mentors and guides the work of technical staff.
Reviews work plans and designs and advises on improvements.
Knows, understands and follows company policy.
Suggest and implement solutions for process improvement.
Frequently interacts with other IT disciplines, architects, analysts, developers, testers and scrum master to ensure successful delivery of projects
Follows established configuration/change control processes.
Performs other duties as requested by manager
Required Skills/Abilities and Knowledge
Ability to read, write, speak, and understand English
Knowledge of Voice, Data, Video, Wireless technologies
Understanding of software design patterns and principles
Ability to identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
Ability to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations
Ability to work seamlessly within a team as well as manage individual tasks
Creative and abstract thinking skills to envision and design innovative solutions to business opportunities and challenges
Proven ability to work independently; designing, developing and deploying solutions, and to deliver projects on time with minimal direction
Ability to listen and evaluate all opinions without bias, and contribute to a common culture of excellence
Extensive technical knowledge of Information Technology field and computer systems
Effective communication skills (written, interpersonal, presentation), with the ability to effectively interact and negotiate with business stakeholders
Effective ability to pick up complex concepts and processes quickly
Proven leadership abilities including ability to share knowledge, resolve conflict and create consensus
Demonstrated ability to take the lead on the most complex projects
BA/BS in Information Technology, Computer Science, related field or equivalent work experience
Required Related Work Experience and Number of Years
6+ years of Experience with major DBMS
6+ years of Experience with coding, testing and design
6+ years of Experience with software development methodologies