Nissan Service Advisor - D'Addario Auto Group

D’Addario Automotive Group has an opening for a Full-Time Service Advisor/Writer to join our Nissan Service Department.

We have a great work environment, great people, and great benefits. The ideal candidate will flourish in a fast-paced and professional workplace. If you are looking for a challenging yet rewarding position with a growing family-owned and operated company that cares about their customers and their employees, then it’s time to get to know us at D'Addario Auto Group.

Benefits You Would Receive

• Very competitive salary (hourly wage plus commission)
• Medical Plan (health, dental, vision)
• 401k Savings Plan with Employer Contribution
• Basic Life Insurance
• Opportunities for Advancement
• No Sundays required
• You would work in a clean State-of-the-art service center with the most modern equipment
• You’d be in a family-owned dealership where your good work is recognized and valued
• You’d receive training and coaching support for your continuous improvement
• Saturday lunches provided

Job Responsibilities: As a Customer Service Consultant/Advisor, you are the direct contact with the customer & act as the liaison with the technicians.

• Provide outstanding customer service in person and over the phone to Service Customers, building rapport and brand loyalty
• Write up repair orders by describing symptoms, problems, and causes discovered by Technician, as well as repairs and services required - obtain authorization from customer and signatures where required
• Verify warranty and service contract coverage 
• Review Vehicle Inspections provided by Technicians
• Create estimates and share with customers 
• Recommend and sell additional services for our valued customers’ vehicles for optimal performance
• Maintain high customer satisfaction scores 

Basic Job Requirements

• High School Diploma or equivalent
• Valid Connecticut driver’s license with a clean record
• Background check and drug screen required prior to hire
• 1-2 years’ experience in a customer service orientated environment required.

If you feel you would be a good fit for D'Addario Auto Group, please apply! Feel free to reach out to Robin Connery at rconnery@mariodaddario.com or by phone at (203)925-3500. I look forward to hearing from you!