Night Shift Dispatcher - Mechanical Service - G.E. Mechanical
Vineland, NJ
About the Job
G.E. Mechanical, LLC offers you more than just a salary and more of what makes life exciting and interesting. Beyond a competitive base salary with medical, vacation, holiday, and 401(k) benefits package. G.E. Mechanical offers you the opportunity to run your own projects, control the daily decisions that accompany any job and unlimited growth opportunities. Our team is our greatest assets. We want you to be the one who helps take us to the next level. If you're looking for more out of your career, for more out of life, then it's time to break-out of your comfort zone and apply today.
G.E. Mechanical LLC is a leading full-service mechanical contractor, headquartered in Vineland, NJ and serving all of Southern New Jersey. Family operated since 1984, G.E. Mechanical has provided a full range of refrigeration, HVAC, plumbing, drain cleaning, and environmental services to commercial, industrial and residential customers.
POSITION OVERVIEW:
The main duty of the dispatcher is to interact with field technicians in "real time" by assigning service calls and other job-related assignments. Also, additionally responsible for real time updates of service call status and maintaining the dispatch board, which is a critical function to keep the schedule current and organized at all times.
POSITION SCHEDULE:
The Night Shift Dispatcher schedule is full time. Thursday - Sunday
*** JOB RESPONSIBILITIES ***
Create, open, and close work order requests
Create and edit purchase orders for work orders and truck stock
Plan, schedule, and dispatch technicians to the appropriate customer, based on technician's skill set, location, and priority of customer needs
Full ownership of the G.E. Mechanical dispatch board, ensure all work orders are moved to the appropriate locations and are completed in a timely manner
Screen phone calls and direct them to the proper department
Take service requests from customers to create work orders
Create new customers in software program
Ensure proper work order times are entered into software program
Utilize GPS tracking software to run truck reports, cross reference ticket times, locate and dispatch technicians
Other duties as directed
*** JOB REQUIREMENTS***
Ability to multitask in a fast paced, ever-changing environment
Strong verbal & written communication skills
Dispatch & data entry experience is required
Able to work with minimal supervision, make prompt and decisive decisions
Extreme attention to detail is necessary
Proficient in Microsoft (Word, Excel, & Outlook)
Minimum typing speed of 65 wpm
Other duties as directed
*** Rewarding Your Performance ***
Company paid vacation and holidays
Commission and company bonus available based on performance
Company health care, vision, and dental benefits
401k plan with Company match
Company paid life insurance
Education and training provided with monetary incentives available for completed education courses
G.E. Mechanical, LLC is an Equal Opportunity/Affirmative Action Employer with a strong commitment to the achievement of excellence and diversity among its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.