Night Auditor Overnight Front Desk Agent - Omni Hotel
Broomfield, CO
About the Job
Night Auditor | Overnight Front Desk Agent
Job Locations
US-CO-Broomfield
Requisition ID
2024-116633
# of Openings
1
Category (Portal Searching)
Front Office Operations
Location
Interlocken Resort
The Four-Diamond, award-winning Omni Interlocken Resort welcomes you to a
retreat into modern luxury. Nestled against the backdrop of the Rocky
Mountains, this year-round Colorado resort near Denver offers a wealth of
on-site amenities. With its stunning panoramic views of the mountains or
valley, unmatched luxuries and the essence of snow-capped mountain
tranquility, the Omni Interlocken Resort is sure to sweep you off your feet.
The Omni Interlocken Resort's associates enjoy a dynamic and exciting work
environment, comprehensive training and mentoring, along with the pride
that comes from working for a company with a reputation for exceptional
service. We embody a culture of respect, gratitude and empowerment day in
and day out. If you are a friendly, motivated person, with a passion to
serve others, the Omni Interlocken Resort may be your perfect match.
Job Description
Omni Hotels & Resorts is seeking a Night Auditor / Overnight Front Desk
Agent for the beautiful
Interlocken Resort & Spa!
Omni Hotels has been named one of the "Best-Led Companies of 2024" by
Glassdoor.
If you love hospitality, creating amazing customer experiences, and the
structure and benefits that come from working with a hotel company then you
will love working with Omni!
Omni Interlocken Resort & Spa is seeking a Night Auditor to join our
outstanding guest services team! This vital role will work closely with the
Front Office Manager and Front Office Leaders to ensure successful execution
of all operations relating to the overnight front desk, resulting in high
levels of guest satisfaction. This highly motivated individual will reconcile
the business of the day and ensure a smooth efficient operation of the front
desk during the 11:00 PM to 7:00 AM shift.
We are looking for motivated and energetic individuals who love contributing
to a winning team. If you have front desk / night audit experience in a
hotel environment, we would love to speak with you about this role.
Salary range for this position (based on experience): $23.00/hour.
Full Time Associates at Omni Interlocken Resort are entitled to elect the
following benefits: Medical, Dental, Vision and other healthcare
benefits, Paid Maternity Leave, 401k and Paid Time Off Accrual. Omni
Interlocken Resort reserves the right to pay more or less than listed
compensation scale based on factors not related to sex or race.
Additional associate benefits offered include golf privileges, discounts at
the spa and restaurants, discounted rates at other Omni properties,
corporate discounts, continued education opportunities and more.
Responsibilities
Performs the required system saves during the night audit shift to ensure a
current back-up of the hotel files is available.
Posts and audits banquet checks in order of the banquet summary sheet.
Reconciles all Food and Beverage outlet postings.
Verifies front desk cashier work is balanced.
Ensures all guest accounts are accurately posted with room and tax.
Distributes all close day reports and morning reports to the appropriate
departments.
Prepares and distributes the Daily Report (Daily Business Summary DBS).
Preparation of daily reports and distribution as directed.
Accurate preparation of VIP, complimentary, house use rooms, and out of
order lists.
Conduct back up procedures for Opera nightly.
Handling Express checkouts ensuring their completion.
Completion of third shift Night Audit checklist
Balancing of daily postings and revenue.
Understanding of all front office standards and assist in solving
deficiencies.
Balancing of daily posting and revenue, and resolution of inaccuracies.
Ensuring nightly transmission of credit cards through Opera.
To be thoroughly acquainted wit all check-in and check-out procedures and
policies.
To be a main liaison between guest and the hotel.
Maintain lobby cleanliness throughout shift
Prepare water display to include fruit, cups, beverage napkins each morning
Prepare complimentary jogging cart for guests each morning
To appropriately protect confidential guest information and guest room key
access according to front office SOP's.
Be familiar with all systems and equipment as related to the Front Office
(ALICE, Synergy, Push to Talk Radios, ISD Firepanel)
Be familiar with all hotel rate plans and rate codes, understanding rate
strategy when making rate changes for guests.
Be familiar with all hotel amenities (to include Wireless Internet, Select
Guest Program, Laundry Services, and Omni Kids Program)
To be familiar with all hotel facilities (F&B outlets, Business
Center, Fitness Center, Outdoor Pool, Meeting Space)
Job Locations
US-CO-Broomfield
Requisition ID
2024-116633
# of Openings
1
Category (Portal Searching)
Front Office Operations
Location
Interlocken Resort
The Four-Diamond, award-winning Omni Interlocken Resort welcomes you to a
retreat into modern luxury. Nestled against the backdrop of the Rocky
Mountains, this year-round Colorado resort near Denver offers a wealth of
on-site amenities. With its stunning panoramic views of the mountains or
valley, unmatched luxuries and the essence of snow-capped mountain
tranquility, the Omni Interlocken Resort is sure to sweep you off your feet.
The Omni Interlocken Resort's associates enjoy a dynamic and exciting work
environment, comprehensive training and mentoring, along with the pride
that comes from working for a company with a reputation for exceptional
service. We embody a culture of respect, gratitude and empowerment day in
and day out. If you are a friendly, motivated person, with a passion to
serve others, the Omni Interlocken Resort may be your perfect match.
Job Description
Omni Hotels & Resorts is seeking a Night Auditor / Overnight Front Desk
Agent for the beautiful
Interlocken Resort & Spa!
Omni Hotels has been named one of the "Best-Led Companies of 2024" by
Glassdoor.
If you love hospitality, creating amazing customer experiences, and the
structure and benefits that come from working with a hotel company then you
will love working with Omni!
Omni Interlocken Resort & Spa is seeking a Night Auditor to join our
outstanding guest services team! This vital role will work closely with the
Front Office Manager and Front Office Leaders to ensure successful execution
of all operations relating to the overnight front desk, resulting in high
levels of guest satisfaction. This highly motivated individual will reconcile
the business of the day and ensure a smooth efficient operation of the front
desk during the 11:00 PM to 7:00 AM shift.
We are looking for motivated and energetic individuals who love contributing
to a winning team. If you have front desk / night audit experience in a
hotel environment, we would love to speak with you about this role.
Salary range for this position (based on experience): $23.00/hour.
Full Time Associates at Omni Interlocken Resort are entitled to elect the
following benefits: Medical, Dental, Vision and other healthcare
benefits, Paid Maternity Leave, 401k and Paid Time Off Accrual. Omni
Interlocken Resort reserves the right to pay more or less than listed
compensation scale based on factors not related to sex or race.
Additional associate benefits offered include golf privileges, discounts at
the spa and restaurants, discounted rates at other Omni properties,
corporate discounts, continued education opportunities and more.
Responsibilities
Performs the required system saves during the night audit shift to ensure a
current back-up of the hotel files is available.
Posts and audits banquet checks in order of the banquet summary sheet.
Reconciles all Food and Beverage outlet postings.
Verifies front desk cashier work is balanced.
Ensures all guest accounts are accurately posted with room and tax.
Distributes all close day reports and morning reports to the appropriate
departments.
Prepares and distributes the Daily Report (Daily Business Summary DBS).
Preparation of daily reports and distribution as directed.
Accurate preparation of VIP, complimentary, house use rooms, and out of
order lists.
Conduct back up procedures for Opera nightly.
Handling Express checkouts ensuring their completion.
Completion of third shift Night Audit checklist
Balancing of daily postings and revenue.
Understanding of all front office standards and assist in solving
deficiencies.
Balancing of daily posting and revenue, and resolution of inaccuracies.
Ensuring nightly transmission of credit cards through Opera.
To be thoroughly acquainted wit all check-in and check-out procedures and
policies.
To be a main liaison between guest and the hotel.
Maintain lobby cleanliness throughout shift
Prepare water display to include fruit, cups, beverage napkins each morning
Prepare complimentary jogging cart for guests each morning
To appropriately protect confidential guest information and guest room key
access according to front office SOP's.
Be familiar with all systems and equipment as related to the Front Office
(ALICE, Synergy, Push to Talk Radios, ISD Firepanel)
Be familiar with all hotel rate plans and rate codes, understanding rate
strategy when making rate changes for guests.
Be familiar with all hotel amenities (to include Wireless Internet, Select
Guest Program, Laundry Services, and Omni Kids Program)
To be familiar with all hotel facilities (F&B outlets, Business
Center, Fitness Center, Outdoor Pool, Meeting Space)
Source : Omni Hotel