Night Auditor - The Westin Verasa Napa
Napa, CA 94559
About the Job
Location: USA –Napa, CA
Type: Night Auditor
Category: Hotel/Resort, Guest Services
The Westin brand is built on four unique differences - tradition, distinctive hotels, products and service. We look for 'people who make the difference', a Westin legacy where associates deliver a consistent and memorable level of service all the time.
Grooming:
All employees must maintain a neat, clean and well-groomed appearance per Westin standards.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Skills and Knowledge:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Tact and diplomacy in dealing with confidential information
Excellent communication and interpersonal skills
Proficiency using MS Windows applications coupled with exposure to HRIS applications
Organized and detailed oriented with thorough follow-up skills
Flexible and able to multi-task
Team oriented
Desire to live and be part of a Hotel Experience
Able to work graveyard
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, workers’ compensation, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, ERISA, and NLRA.
Physical Demands:
Most work tasks are performed indoor, temperature is moderate and controlled by hotel environmental systems.
Must be able to sit/stand at a desk for up to 7 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
Must be able to lift up to 15 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.
General Skills and Description:
High school or equivalent education required.
One to two years in a public contact position.
Previous front desk hotel experience preferred
Accounting experience an asset
Other::
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with Westin rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Responsibilities:
The Front Desk Agent – Night Auditor is an entry level audit position focused on providing efficient service and creating memorable experiences by making emotional connections with all of our guests. In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they check out. This individual must have a friendly and welcoming attitude with everyone. The Night Auditor will be responsible for welcoming our guests and accurately verifying all information during the check in process and following up during check out
Key Responsibilities:
• Responsible to promote and provide outstanding recognition and benefits to all of our Westin Preferred Guests.
• Warmly greet and assist guests with various tasks.
• In this role, accuracy and accountability of payment verification, process of deposits, check cashing and exchange of currency is essential.
• Responsibilities will also include assisting guests with safety deposit boxes and posting miscellaneous charges.
• Assist is reconciliation of folios for guests.
• Process NA reports and turn house over for new business day.
• Analyze reports for accuracy and troubleshoot errors with assistance of DOF and PMS Tech Support
• Act as Manager on Duty for hotel staff and as point of contact for guests
• Assist guests with receipt of facsimiles, mail, messages and packages and help them process such communications and shipments.
• Ensure all guest folios/accounts are billed correctly prior to being sent to Accounting Department for processing.
The Westin brand is built on four unique differences - tradition, distinctive hotels, products and service. We look for 'people who make the difference', a Westin legacy where associates deliver a consistent and memorable level of service all the time.