Night Auditor - Gale Hotels

SUMMARY:

The Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, and organizing, management reports on a timely basis, and reviewing billings and city ledger transactions Also is responsible for effectively communicating reports to all levels of management and fulfilling all guest service-related duties.

RESPONSIBILITIES:

• Understand and operate all functions of front desk activities.
• Complete postings of all charges to guest folios.
• Reconcile revenues with PMS revenue reports.
• Generate and prepare the manager's daily report for the Management Review.
• Process guest check-ins: confirm reservations, assign rooms, and issue room keys.
• Process hotel room postings invoices, transactions, room charges, refunds, etc.
• Maintain all records of room allowances and credits.
• Process all check-outs and resolve disputed charges.
• Answer all telephone calls promptly and courteously.
• Follow established key control and guest security requirements.
• Prepare various daily activity reports including. Food and beverage sales charge reports; and other income-producing department reports including closing reports as instructed by the finance department.
• Coordinate guests' requests with other hotel departments.
• Work on special projects as assigned.
• Provide information regarding availability and rates for members and guests.
• Monitor room status information. Know room locations, types of rooms available, and room rates.
• Report unusual occurrences or requests to Security and Management.
• Familiar with all safety and emergency procedures and accident prevention policies.
• Maintain the cleanliness and neatness of the front desk and lobby areas.
• Perform other appropriate tasks assigned by the Overnight Manager.
• Process EOD turnover in the PMS system.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Gale Miami Hotel & Residences S.O. Ps to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Be able to reconcile the following:
  • Spa sales charge reports as instructed by the finance department.-collecting the Spa receipts daily per MOP
  • Valet nightly sales reports
  • Reconcile revenues with PMS revenue reports ( including open folios and house accounts)
  • Completion of “Check Out with Balances Folios” to ensure that all balances are at Zero.
  • Completion of Credit Limit Balances to ensure all Credit Card Approvals are up to Date.
• Attend all hotel-required meetings and trainings.
• Perform other duties as requested by management.

QUALIFICATIONS:

• Proven experience minimum 2 years as a Night Auditor or in a similar role, preferably in the hospitality industry.
• Experience with accounting and facilities management software.
• Proficiency in Microsoft Office.
• Advanced math and bookkeeping skills
• Excellent verbal communication and customer service skills.
• Ability to lift/carry up to 50 pounds of weight occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand for up to (8) hours without assistance.
• Always maintain a warm and friendly demeanor.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maintain regular attendance required by scheduling, which will vary according to the needs of the hotel.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel-related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.

EDUCATION:

• High School degree, GED or Equivalent.
• Bachelor’s degree in hospitality and tourism (preferred)

LANGUAGE SKILLS:

• Excellent verbal communication skills in English and Spanish (preferred).

REASONING ABILITY:

• Excellent verbal communication skills, with the ability to interact effectively with guests, associates, and external partners.
• Ability to work well under pressure and respond quickly and effectively to emergencies.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Standing for prolonged periods.
• Able to lift/carry up to 50 pounds, etc.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary.