Night Auditor - Lake Arrowhead Resort and Spa
Lake Arrowhead, CA 92352
About the Job
About Us:At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!Location Description:Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174’. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space.Overview:We are looking for a highly motivated individual to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Night Auditor is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am. This individual must be extremely dependable and demonstrate high integrity. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role:
• All Front Desk Agent functions, i.e., the friendly and efficient checking in and out of guests.
• All cashier functions include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.
• Reservation functions including entering and updating group files.
• Concierge functions (instructing guests on local entertainment, etc.)
• Maintain the highest level of employee/guest relations.
• Maintain a good working relationship with all Departments.
• Monitoring, selling, and posting items from the Sundries shop.
• Handling phone calls, especially while being observed by guests in the lobby.
• Politely address the needs of guests in an appropriate and professional manner.
• Excellent phone etiquette and the ability to take detailed phone messages.
• Provide resources regardingtravel directions, road conditions, and chain control over the phone and in person.
• Understand the need for accuracy in posting charges to guests’ bills, managingquestions, and making adjustmentsregarding such bills as well as collecting payment from guests.
• When working at the front desk, you will be the first and one of the last faces the guest sees so your ability to create and maintain a positive impression will truly set the hotel apart and lead our guests to a return visit.
• Operational focus will include working in total partnership with all team members from maintenance through housekeeping with the goal of delivering flawless service to one another and our guests.
• In addition, the night audit function entails the following:
• Must be able to work with a high level of autonomy.
• Prepares daily audit reports by collecting and summarizing revenue, settlement, and discrepancy data and trends. Proofing and distributing reports.
• Performs nightly audit of end of day reports andupdatenecessary point-of-sale systems (i.e., MICROS, Spa Soft, Opera).
• Post charges to guest rooms and/or house accounts as needed.
• Familiar with all emergency and evacuation procedures.
• Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
• Close guest accounts at the time of check out.
• Research and perform revenue audit functions.
• Upon completion of audit, input and distribute necessary information to the corresponding departments (i.e., Accounting/Finance)
• Research and respond to charge inquiries on a timely basis. Qualifications:
• Must be willing and able to work overnight (typically 11:
00pm to 7:
00am)
• Must have weekend and holiday availability.
• Must be comfortable utilizing technology and systems (i.e., computer, web-based systems)
• Previous night auditing and/or front desk experience preferred.
• Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.
• Ability to effectively deal with guest and associate concerns in a friendly and positive manner.
• Ability to access and accurately input information using a moderately complex computer system.
• Excellent verbal and written communication skills in English as a first or secondary language, required.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Ability to execute property fire, life, and safety procedures, including hotel evacuations in conjunction with our Loss Prevention Team
• Ability to de-escalate difficult guest situations and creatively find solutions to any issues that arise, acting as the Manager on Duty overnight. Compensation Range:The compensation for this position is $16.50/Yr. - $18.00/Yr. based on qualifications and experience.
• All Front Desk Agent functions, i.e., the friendly and efficient checking in and out of guests.
• All cashier functions include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.
• Reservation functions including entering and updating group files.
• Concierge functions (instructing guests on local entertainment, etc.)
• Maintain the highest level of employee/guest relations.
• Maintain a good working relationship with all Departments.
• Monitoring, selling, and posting items from the Sundries shop.
• Handling phone calls, especially while being observed by guests in the lobby.
• Politely address the needs of guests in an appropriate and professional manner.
• Excellent phone etiquette and the ability to take detailed phone messages.
• Provide resources regardingtravel directions, road conditions, and chain control over the phone and in person.
• Understand the need for accuracy in posting charges to guests’ bills, managingquestions, and making adjustmentsregarding such bills as well as collecting payment from guests.
• When working at the front desk, you will be the first and one of the last faces the guest sees so your ability to create and maintain a positive impression will truly set the hotel apart and lead our guests to a return visit.
• Operational focus will include working in total partnership with all team members from maintenance through housekeeping with the goal of delivering flawless service to one another and our guests.
• In addition, the night audit function entails the following:
• Must be able to work with a high level of autonomy.
• Prepares daily audit reports by collecting and summarizing revenue, settlement, and discrepancy data and trends. Proofing and distributing reports.
• Performs nightly audit of end of day reports andupdatenecessary point-of-sale systems (i.e., MICROS, Spa Soft, Opera).
• Post charges to guest rooms and/or house accounts as needed.
• Familiar with all emergency and evacuation procedures.
• Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
• Close guest accounts at the time of check out.
• Research and perform revenue audit functions.
• Upon completion of audit, input and distribute necessary information to the corresponding departments (i.e., Accounting/Finance)
• Research and respond to charge inquiries on a timely basis. Qualifications:
• Must be willing and able to work overnight (typically 11:
00pm to 7:
00am)
• Must have weekend and holiday availability.
• Must be comfortable utilizing technology and systems (i.e., computer, web-based systems)
• Previous night auditing and/or front desk experience preferred.
• Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.
• Ability to effectively deal with guest and associate concerns in a friendly and positive manner.
• Ability to access and accurately input information using a moderately complex computer system.
• Excellent verbal and written communication skills in English as a first or secondary language, required.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Ability to execute property fire, life, and safety procedures, including hotel evacuations in conjunction with our Loss Prevention Team
• Ability to de-escalate difficult guest situations and creatively find solutions to any issues that arise, acting as the Manager on Duty overnight. Compensation Range:The compensation for this position is $16.50/Yr. - $18.00/Yr. based on qualifications and experience.
Source : Lake Arrowhead Resort and Spa