Night Auditor - Element Valley Forge
King of Prussia, PA
About the Job
Job Summary
Are you friendly and able to work in a fast-paced environment? The Hotel Night Auditor attends to guests’ needs, included, but not limited to, registration, checkout, and cashiering.
Benefits
- 401K
- Health and Dental Insurance
- Paid Vacation
- Short & Long Term Disability
- Team Member Lunches
Responsibilities
- Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house
- Explain and provide any promotional items to each guest checking in
- Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met
- Cover other areas of the hotel as needed
- Document any guest accidents by completing the accident report form
- Complete the maintenance log whenever a complaint is reported
- Maintain all areas of the front desk
- Take the initiative to greet guests in a friendly and warm manner
- Other duties as assigned
Qualifications
- Excellent communication and math skills
- 2+ years' experience in customer service or hospitality
- Able to learn computer functions and other on-the-job skills
- Strong eye for details
- Good problem-solving skills
- Ability to multitask
- Solid customer service skills
- Strong written and verbal communication skills
- Exceptional customer service skills
- High School diploma/GED required
- Previous experience in hospitality preferred
- Experience handling cash, credit card procedures, and use math concepts
- Attention to detail and organized
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Source : Element Valley Forge