Night Auditor /Front Desk Clerk - Daily Management Inc

This position combines Night Auditor responsibilities (generally two shifts per week) with Front Desk duties (generally three shifts per week). The Night Auditor handles daily accounting tasks such as reporting revenues with account transactions during business hours as well as Front Desk duties to accommodate late-night guests who might arrive after 11PM and those guests already in-house. Responsibilities include reconciling credit card transactions and financial records for the organization’s bookkeeping department to ensure all transactions are accounted for. The Night Auditor verifies that all revenue and expenses are claimed, preparing reports for the next day's work, including reconciling accounts at a high level of detail, and checking room rates to ensure accuracy. This position will assist guests/owners during registration, room moves, guest calls, key assists, and emergency situations. The Night Auditor is the first point of contact for security and guest incidents that occur during the 11PM – 7AM timeframe.

The Front Desk clerk is primarily responsible for assisting every guest in checking in and out and assuring that resort guests feel welcome. This position will also answer phones and direct calls to appropriate departments as needed, and will assist guests/owners during registration, room moves, guest calls, key assists, and emergency situations.

SPECIFIC RESPONSIBILITIES:

Core duties and responsibilities include the following: Other duties may be assigned.

Front Desk Clerk:

• Provide the highest level of customer service by assisting guests and ensuring that any issues or challenges are addressed in a professional and timely manner.
• Process guests check in and offer additional services that the guest may need.
• Process guests check outs and ensure no open balances are present
• Demonstrate strong oral and written skills to communicate effectively
• Review Online Travel Agent sites to verify arrivals
• Assign RCI units to RCI specific rooms
• Sign in/out vendor and security keys
• Perform No-show of marketing reservations
• Agent must be able to perform basic math and handle cash
• Must be able to process credit cards
• Perform a daily inhouse registration form check and identify any discrepancies
• Complete all tasks on the shift checklist
• Maintain operations by following Daily Management policies and procedures
• Maintain customer confidence and protects operations by keeping information confidential
• Contribute to team effort by accomplishing related results as needed
• Adheres to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the Employee Handbook.
• Performs all other duties as assigned by management.

Night Auditor:

• Promptly greets guests in a friendly and professional manner.
• Completes guest registration process, issues unit keys, and provides information about the resort and area attractions.
• Responds appropriately to guest inquiries and concerns to ensure total guest satisfaction.
• Promptly handles guest issues improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.
• Interacts nightly with on-site Security contractor.
• Accurately processes all cash and credit card transactions in accordance with established procedures.
• Balances all cash receipts and work performed during previous shifts as well as performs a bucket check on shift, posts all guest charges, completes cashier and other reports.
• Complete check-out procedures.
• Check departure folios; verify daily cash sheets ensuring all totals are accurate and posted correctly.
• Run final night audit and associated reports.
• Interact with site accounting regarding all daily credit card transactions.
• Perform daily walks of common areas inside the registration building to ensure areas are being kept clean and presentable for our guests
• Provide management with report of night’s events via MOD Report.
• Responsible for upkeep of fail-safe keys to ensure they are always available and up-to-date.
• Adheres to all resort and legislative safety procedures and regulations
• Maintains positive customer and associate relationships. Promotes team work and quality service through daily communications and coordination with front desk managers. Performs other duties as needed.

POSITION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to multi-task with flexibility based on priority shifts.
• Must be able to work with minimal supervision and guidance.
• Excellent communication skills, both written and verbal.
• Ability to deal with internal & external guests with a high level of professionalism, tact and diplomacy.
• Computer proficiency.
• Previous guest relations training and experience. Specific Night Audit experience highly preferred.
• Must be available to work overnight: Hours for this position are 11 PM – 7 AM.

EDUCATION AND/OR EXPERIENCE:

• Two years higher education desired.
• Two years related experience and/or training, or equivalent combination of education and experience.

We offer generous employee benefits including:

• Health, dental, and vision insurance (with additional optional coverages)
• Paid time off (including birthday holiday)
• 401K with generous employer match
• Resort Discounts nationwide
• Employee Assistance Program

EEO AA M/F/VET/DISABLED