Night Auditor for InterContinental Bellevue at the Avenue - InterContinental Bellevue at The Avenue
Bellevue, WA 98004
About the Job
The “Avenue Bellevue” development is a newly constructed mixed-use hotel, retail & residence project "The Avenue" consisting of 365 luxury serviced condominium units in 2 towers opening November 2023, surrounded and in synergy with the 208 rooms and suite first class “InterContinental Hotel Bellevue”, convention center, several restaurants, 1,000-unit parking garage and extensive 100.000sf luxury retail space.
We're looking for a detail-oriented Night Audit Clerk.
The Night Audit Clerk will:
Assist and oversee all Front Desk/audit functions in an overnight capacity.
Be available to oversee the front desk operations during the hours of 11pm to 7am.
Balance Food & Beverage outlets.
Balance and post the front office accounts.
Distribute daily report and others as requested.
Follow all checklists to ensure all duties are performed. All checklists are to be signed and dated each night.
Work with staff to resolve guest request.
Handle the guest check-in/check-out needs, inquiries and reported problems.
Communicate with bellperson/drivers/housekeeping.
Be responsible for house/cash bank and deposit keys.
Obtain and verify essential guest information; ensure accuracy and completeness of all records.
Assign guest rooms on the basis of reservation requirements.
Read, maintain and make entries in the Front Desk log book.
Check for any guest mail or messages.
Inquire as to the guest enjoying their stay.
Listen attentively to all guest comments.
Thank the guest for staying with us and offer to make any future reservations.
Oversee the issue of other department keys and maintain a log showing the time and to whom issued.
Ensure the timely delivery of wake-up calls and express checkout bills to the guest.
Responsible for knowing hotel emergency procedures.
Adhere to all hotel policies and procedures and all changes that may occur.
Carry out a reasonable request by management that I am capable of performing.
Maintenance of computerized hotel systems.
Handling of major guest complaints and disturbances.
Training/guidance and advising of night employees.
Covering the post of sick and off employees.
Responsible for requesting and inventory of supplies for audit staff.
Reporting physical, financial and personal miscellaneous discrepancies to management.
Other:
Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group, from time to time, is essential to the successful performance of this position. Employee with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry and report deadlines, employee may be required to work varying schedules to meet the business needs of the hotel and report deadlines.
Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to vary depending upon the particular requirements of the hotel.
Handle special project assignments as requested by the Director of Finance or Director of Front Office.
Qualifications:SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with
or without reasonable accommodation, using another combination of skills and abilities.
Good working knowledge of Hospitality accounting systems.
Ability to read, write and speak the English language to communicate effectively.
Ability to exercise judgement in evaluating situations and in making sound decisions.
QUALIFICATION STANDARDS
Education:
High School diploma and/or any other combination of education and experience that provides the required knowledge, skills and abilities.
Experience: At least one year working at a hotel front desk as Night Audit, Front Desk Clerk or other capacity. Previous hospitality experience is required.
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.
Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.
What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.
In addition to competitive salary, we also offer a comprehensive benefits program.
- Medical, dental and vision insurance
- Commuter benefits
- Supplemental Medical insurance including Hospital Indemnity, Accident insurance and critical illness
- Basic Life and accidental dismemberment
- Life insurance buy ups
- Employee assistance programs
- Competitive matching 401 k
- Pet insurance
- Hotel discounts program
- Paid time off
- Paid Holidays
Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.