Night Auditor - The Residence Inn by Marriott Berkeley

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Location Description:

Experience an energizing Residence Inn by Marriott Berkeley. Soaring 17 stories high, this Berkeley, CA hotel features 331 suites with fully equipped kitchens, separate living spaces, and a thoughtful collection of modern amenities. We offer over 15,000 sq.ft. of flexible meeting & event space as well as a rooftop restaurant and bar with spectacular views of the San Francisco Bay Area. Located in the heart of Downtown Berkeley, half a block from Downtown Berkeley BART station and several bus routes making it simple to commute to and from your new career adventure.   At Residence Inn Berkeley, not only do we welcome DIVERSITY,  We embrace it, encourage it, and celebrate it.  CARE / RESPECT / REWARDS EEOC/ADA/VET/LGBTQ+  

Overview:

 

The Residence Inn by Marriott Berkeley, offers guests contemporary accommodations with fully equipped kitchens, separate living spaces and thoughtful modern amenities. Located in the heart of Downtown Berkeley, this 17 story property with 331 suites will feature over 15,000 square feet of flexible meeting and event space and a rooftop restaurant and bar with expansive and inspiring views of the city.

 

We are looking for fun, passionate, service-oriented employees to join our opening team for this beautiful brand-new property!

 

The Residence Inn by Marriott Berkeley will embrace our employees through a culture of care, focused on giving respect, offering support and providing rewards.

 

We offer our employees the following benefits:

• Free AC Transit Passes!
• Free Employee Meal Plan!
• Comprehensive employee benefit/insurance programs!
• Company Paid Life & AD&D Insurance!
• 401K with Employer Match!
• Paid Time Off!
• Tuition Reimbursement!
• Holiday Pay!
• Travel Discounts with Marriott brand & Pyramid Hotel Group properties!

At this time, we are seeking a full time Night Auditor.

 

Responsibilities will include:

• Completing audits of hotel transactions during evening shifts.
• Accurately completing necessary reports and paperwork to close business for the day and reset systems for the next day.
• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, etc. as appropriate
• Verify payment using electronic acceptance methods. Handle cash and other payment methods, make change and balance an assigned house bank.  Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
• Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
• Other duties as required/assigned

 

 

Qualifications:

 

• Available to work third shift
• Previous night audit experience preferred
• Prior hospitality experience preferred
• FOSSE System experience a plus

 

Compensation Range:The compensation for this position is $21.00/Hr. - $21.00/Hr. based on qualifications and experience.