Night Auditor - Tropicana Inn/Camelot Inn

TITLE: Night Auditor

DEPARTMENT: Front Desk Department

REPORTS TO: Front Desk Manager/AGM/General Manager/Principles

FLSA: Non-exempt

Position Summary

Handles hotel front desk matters and handles in-person and telephone guest and customer interactions. Ensures that the highest level of guest satisfaction is met.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following: the night auditor will be responsible for ensuring the hotels' guests receive superior customer service and have their needs met.

Job Summary

• This is an overnight shift position. Responsible for interactions with principles, guests, team members and Sales/Marketing to ensure the highest level of guest satisfaction.
• Follows 'Front Desk Operational Guidelines'
• Prepare financial statements and principles reports.
• Run night audit/end of day on PMS
• Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and company values.
• Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up.
• Process payment for 'Extranet Reservations' on arrival date

Minimum Qualifications (Education, Experience, Skills)

• High school diploma or equivalent.
• 2 years customer service experience.
• Aptitude and familiarity with computers and Microsoft Office software.
• Must maintain a professional appearance and a cordial attitude towards all guests and staff members.
• Must be able to effectively deal with principles, guest or team member concerns by telephone or in person in a professional manner.
• Able to handle the stress of high customer demand in a hospitality environment.
• Requires good communication skills and the ability to apply common sense understanding to carry out detailed written or oral instructions.
• Must be able to easily and frequently change from one activity to another.
• Must use good judgment in effectively providing services personally or to know when to immediately refer requests to the appropriate department manager for action.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl for long periods of time.

The employee must regularly lift and/or move up to 50-60 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate. Travel is minimal with most contact with customers by phone and email correspondence.