Night Audit Supervisor - Courtyard/Residence Inn

Responsible for the supervision of the Night Auditors to ensure that they provide friendly, efficient, and hospitable service. Provide efficient and friendly check in and check out and run the night audit process through the PMS system in accordance with hotel standards. Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen attentively to understand requests. Oversee the completion of the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information to guest’s reservation. Verify that the auditors are swiping credit cards for authorization using electronic acceptance methods. Oversee the handling of cash and making change. Audit the balance of assigned house banks. Oversee the acceptance and recording of vouchers, traveler checks, and other forms of payment. Post charges to guest rooms and/or house accounts as needed. Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages, mail, and facsimiles for guests as requested. Remain calm and alert, especially during emergency. Verify the closing of guest accounts at the time of check out. Ensure guest stay was enjoyable. Oversee the revenue audit function. Oversee the completion of audit, input information into general ledger system. Ensure the filing of paid invoices in night audit packs. Research and respond to charge inquiries on a timely basis. Ensure that copies of guest folios are sent in a timely basis via fax or mail.

• Oversee the completion of the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information to guest’s reservation.  

• Verify that the auditors are swiping credit cards for authorization using electronic acceptance methods.  

• Oversee the handling of cash and making change. Audit the balance of assigned house banks.  

• Oversee the acceptance and recording of vouchers, traveler checks, and other forms of payment.  

• Post charges to guest rooms and/or house accounts as needed.  

• Promptly answer the telephone using positive and clear English communication.  

• Input messages into the computer. Retrieve messages, mail, and facsimiles for guests as requested.  

• Remain calm and alert, especially during emergency.  

• Verify the closing of guest accounts at the time of check out. 

• Ensure guest stay was enjoyable.  

• Oversee the revenue audit function.  

• Oversee the completion of audit, input information into general ledger system. 

• Ensure the filing of paid invoices in night audit packs. Research and respond to charge inquiries on a timely basis. Ensure that copies of guest folios are sent in a timely basis via fax or mail. 

• Validate Tax Exempt guest folios 

• Prepare AM team with upcoming group reservation by updating information boards. 

• Manage Night Audit team verifying that the job operation is being taken care of.  

• Review Accounts Receivable and prepare invoices for Direct Bill Accounts.  

High school graduate. Fluency in job related English, both verbal and non-verbal. Provide legible communication and directions. Compute basic mathematical calculations (add, subtract, multiply and divide numbers). College degree, Accounting major. One year Accounting experience. Certification of previous training in computers. Experience with computers, calculators, or word processors. Ability to: Input and access information into the computer. Maintain concentration and think clearly. Focus on details and resolve numerical problems. Prioritize, organize, and follow up. Maintain confidentiality of pertinent hotel data. Promote positive relations with hotel staff. Provide clear and pleasant telephone communication. Perform job functions with minimal supervision. Work cohesively with other departments and co-workers as part of a team. Prior training in guest relations.