Night Audit - Holiday Inn Express Houghton

Job Summary:
The night auditor is responsible for auditing all accounts to ensure they are in balance, and preparing
final reports for management. Acts as the third-shift front desk clerk ensuring maximum room revenues
and guest satisfaction, in line with Veridea standards.

Essential Functions:
1. Assists all guests in a sincere and professional manner, whenever possible going the extra mile
and doing whatever it takes to ensure guest satisfaction without sacrificing hotel standards.

2. Verifies that all charges to guest accounts made during the day are correct, and posts room
charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the
following morning.

3. Completes all credit card transmittals, direct bills, and no show billings for the day.

4. Prepares all daily, monthly, and yearly reports required by the property.

5. Acts as the manager on duty in the absence of the general manager or manager of guest
operations.

6. Registers and processes guests promptly upon arrival and departure, to ensure guest
satisfaction.

7. Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local
area, and effectively assists guests.

8. Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy
and average rate.

9. Receives and processes telephone and walk-in reservations accurately to ensure guest
satisfaction.

10. Resolves guest issues, complaints, or problems going to any length to accomplish this.

11. Professionally and competently operates the telephone system according to Veridea standards.

12. Understands and applies all hotel safety and security procedures as required to maintain a
secure and safe environment for employees and guests.

13. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of
significance coming to his/her attention so prompt corrective action can be taken.

14. Proactively seeks other duties to benefit the overall operations of the hotel.

15. Sets up breakfast daily, ensuring full preparation for the arrival of the breakfast attendant.

Qualification Standards:
1. Ability to quickly learn front desk technical procedures as well as audit procedures, such as:
check-in, check-out, selling skills, computer operations, telephone operation, etc.
2. Ability to operate computer or cash register to handle monetary transactions and give correct
change.
3. Ability to work well on multiple tasks at the same time.
4. Ability to be friendly and cheerful; interact easily with strangers.
5. Ability to cooperate with and support others.
6. Ability to observe, react quickly and adjust to different guest situations.
7. Ability to cope with stress, showing self-control during excitement.
8. Ability to work accurately and competently with numbers.
9. Ability for strong organizational skills and strong detail organization.
10. Ability to physically manipulate equipment such as: cash register, computer, credit card
machines, telephone console/switchboard, calculator, etc.
11. Grooming must meet property standards.