Night Audit Front Desk - Quality Inn & Suites
Glenwood Springs, CO 81601
About the Job
A Guest Service Agent with Hilton Garden Inn is responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Previous Night Audit experience a bonus, OnQ experience preferred. Overnight (10pm - 6am) front desk shift tasked with remaining arrivals, daily night audit reports and tasks to perform. Computer savvy; uploading of daily reports and sending reports to management. Night audit works alongside an overnight security associate. As part of the Hilton family, there are travel benefits for associates.
What will it be like to work for this Hilton Worldwide Brand?
Hilton Garden Inn exists to provide the touches, familiarity and comforts of home so that extended stay travelers can feel at home on the road. Guests enjoy the extra space and privacy of the suites, the casual atmosphere and the many homelike amenities and services. In fact, Hilton Garden Inn is consistently ranked above the competition by guests, thanks to an appealing combination of bundled services, award-winning quality and the benefits of Hilton Honors. Hilton Garden Inn is one of Hilton Worldiwde's ten market-leading brands. For more information visit www.hiltonworldwide.com. If you appreciate the feeling of home and know what to do to make others feel at home, you may be just the person we are looking for to work as a Team Member with Hilton Garden Inn.
Responsibilities:
As a Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, as needed
- Receive, input, retrieve and relay messages to guests, as needed
Requirements:
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes
Team Members: * Living the Values* Quality* Productivity* Dependability* Customer Focus* Teamwork* Adaptability
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Signing bonus
- Tips
Perched near the banks of the Colorado in Roaring Fork Valley, the award-winning Quality Inn & Suites® on the River offers travelers affordable and modern accommodations just off of Interstate 70. Our hotel is located only 3 miles from historic downtown Glenwood Springs and about 15 miles from the alpine ski slopes of Sunlight Mountain ski area With free premium WiFi, a free hot breakfast buffet and spacious rooms and suites, we let you to focus on the things that matter most--the people, places and experiences you came for.
Whether you're here for work or on vacation, we give you easy access to a wide variety of fun and exciting activities. Enjoy a soak in the Glenwood Hot Springs Pool, a favorite stop of locals and tourists since 1888, explore the ancient underwater caves and mountain-top amusement rides at Glenwood Caverns Adventure Park, or hike the trails around the striking turquoise waters of Hanging Lake, all reachable by car in 15 minutes or less. Need to catch a flight? Glenwood Springs Municipal Airport is about 6 miles south just a few minutes past downtown.
When you're ready to turn in for the night, come home to friendly, around-the-clock service and a cozy bed to curl up in as you rest up for the day ahead. It's easy to get the most value for your trip to Glenwood Springs when you stay at Quality Inn & Suites® on the River.