New Service Introduction Program Manager - CDK
Austin, TX
About the Job
Position Summary:
Leads the Customer Team readiness activity for new service offer launches and methodology enhancements. Coordinates services roadmap direction, identifies and engages stakeholders both internal and external to CDK, is able to look outside of CDK for potential solutions relative to the Customer Team portfolio goals and initiatives as they relate to new offer releases and enhancements. Provides detailed focus to strategy and aligns said strategy and program activities with other departmental influencers including engineering, operations, sales, implementation, care, customer success and finance when necessary.
Responsibilities:
- Works collaboratively across internal and external teams to assist with offer roadmaps and scheduled launches in order to assure functional launch readiness, ongoing supportability and customer satisfaction.
- Identifies team needs/priorities and develops and delivers in-house training plans to meet those needs, specifically for service offers, delivery tools & processes. Responsible for training plans. Works with stakeholders to ensure training is executed accurately. Ensuring team is able to action new training and execute on direction. Delivers supporting documentation when necessary and store documentation in an efficient and centralized manner.
- Identifies areas of opportunity and ways to enhance efficiency across the team. Looking for ways to reduce time; ways to upskill newly hired employees and decrease ramp up time.
- Although not fully designed as a tiered escalation point, is able to take on critical and higher ordered issues while acting as both SME and Managerial liaison within each of the delivery functions across the Customer Team. This may include onsite client engagement representing CDK in an executive capacity.
- Proactively defines and drives opportunities that include service offers' efficiency, performance enhancement, security, profitability and cost reductions.
- Anticipates bottlenecks, provides escalation management, supplies tradeoffs analysis, and balances the customer and/or business needs versus technical constraints.
- Provides regular context and communication. Facilitates the acceptance of change in the workplace. Acts as a change agent for their team in alignment with business strategy.
- Identifies business opportunities for efficiency and modernization within the scope of their team.
- Develops strong working relationships with cross functional departments and or outside vendor. Is acc
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. We offer Medical, dental, and vision benefits in addition to:
- Paid Time Off (PTO)
- 401K Matching Program
- Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.