Network Voice Engineer – 52707 - PRIMUS Global Services, Inc

We have an immediate long-term opportunity with one of our largest clients for a position of Network Voice Engineer, to work in Dallas, TX.

Technical Skills:

• Expert level understanding of Cisco Unified Communication Products, including CUCM (11.5 and later), CUC (11.5 and later), Cisco Emergency Responder (CER) (11.5 and later), and IM Presence & Jabber.
• Proficiency in configuring and troubleshooting SIP Trunks, E1/T1 (CAS, CCS), FXS/FXO, and gateway protocols such as H323, SIP, MGCP, SCCP.
• Ability to analyze SIP/MGCP/H323 logs and perform troubleshooting.
• Experience in configuring analog gateways/phones according to customer requirements and standards.
• Good understanding of UCS machines, ESXI, CIMC, and Media resources.
• Familiarity with Webex Control Hub and Cisco Cloud related to Cisco Voice infrastructure.
• Basic troubleshooting skills in LAN, WAN, VLAN, Voice VLAN, VTP, STP, PoE, Ether channel, HSRP.
• Knowledge of recording servers like Higher Ground, Nice Perform 4.5 and later.

Key Skills:

• Ability to analyze, configure, and troubleshoot large Cisco voice networks.
• Strong communication skills, both verbal and written, to explain technology to non-technical audiences.
• Proven planning, prioritization, and organizational skills.
• Knowledge in incident and problem management practices.
• Strong analytical, attention to detail, coordination, reporting, and problem-solving skills.
• Implementation of effective policies, processes, and procedures, including automation opportunities.
• Responsible for day-to-day incidents and problem management across the team.
• Data analysis, trend identification, and reporting to senior stakeholders.
• Governance of specific KPIs and recommendations for quality improvement.
• Collaboration in a global environment and stakeholder engagement and management.
• Drive for continuous learning, innovation, and process improvement.
• Crisis management and leadership skills.

Qualifications/Certifications:

• CCNA and CCNP in Cisco Voice Collaboration (required).
• CCIE Written or Lab certification (added value).

For immediate consideration, please contact:

Akhilesh
PRIMUS Global Services
Phone No: 972-753-6500 Ext: 417
Direct No: (972) 853-8927
Email: jobs@primusglobal.com