Network Video & Voice - TechDigital
Waukegan, IL
About the Job
Responsibilities :-
· Adhering to SLAs
· Handling tickets / requests
· Perform root cause analysis
· Troubleshooting technical issues
· Defining processes and ensuring that the processes are adhered to
· Oversees and is responsible for successful completion of Installation, configuration and migration
· Ensure maximum uptime according to the SLA
· Understanding of Multi-geo support environment
Technical Requirements
· 3-5+ years of experience in Voice & Video Technologies, especially in Microsoft teams technology and enterprise Voice network environment.
· Experience of Teams, Lenovo thinksmart manager other similar management portals for video conferencing is must
· Troubleshooting and Operational experience on TMS, Conductor, MCUs, CTMS, Immerisive Endpoints & ISDN gateways
· Troubleshooting experience on Video Endpoints-Cisco CTS- TX, DX , EX, MX, SX, CTS 500, 1100, 1310, 3010, 3210, IX 5000, 5200
· Hands on experience of scheduling meetings, multi party conferences, AD-Hoc & static conferences
· Understanding of meeting rooms infrastructure like phones, Video cameras, Projector etc.
· In Depth understanding of Microsoft teams admin/Registration process, troubleshooting and provisioning
· Understanding of Zoom Meeting, Microsoft Teams and Cloud deployments for conferencing, Integrated AV
· Understanding of Prime Collaboration manager/TMS, Video Analytics and Management
· Exposure of Video/Conferencing Consumption reporting tool - Vyopta Analytics
· Assist Whiteglove and VC room based engineers for Codec reset, & room based equipment troubleshooting
Soft Skills
· Excellent communication and conversation skills (Verbal and Written)
· Good documentation skills
· Should have a excelent customer handling skills
· Able to handle high presure situations
· High level of acceptance
· Can drive HCL's value and its methodology
Other Skills / Experience
· Good to have experience on Prysm and Vyopta Analytics tool
· Good to have experience on Polycom and MTR tools
· Understanding of 3rd party Crestron and room based Video integration solutions
· Years of Experience
· Adhering to SLAs
· Handling tickets / requests
· Perform root cause analysis
· Troubleshooting technical issues
· Defining processes and ensuring that the processes are adhered to
· Oversees and is responsible for successful completion of Installation, configuration and migration
· Ensure maximum uptime according to the SLA
· Understanding of Multi-geo support environment
Technical Requirements
· 3-5+ years of experience in Voice & Video Technologies, especially in Microsoft teams technology and enterprise Voice network environment.
· Experience of Teams, Lenovo thinksmart manager other similar management portals for video conferencing is must
· Troubleshooting and Operational experience on TMS, Conductor, MCUs, CTMS, Immerisive Endpoints & ISDN gateways
· Troubleshooting experience on Video Endpoints-Cisco CTS- TX, DX , EX, MX, SX, CTS 500, 1100, 1310, 3010, 3210, IX 5000, 5200
· Hands on experience of scheduling meetings, multi party conferences, AD-Hoc & static conferences
· Understanding of meeting rooms infrastructure like phones, Video cameras, Projector etc.
· In Depth understanding of Microsoft teams admin/Registration process, troubleshooting and provisioning
· Understanding of Zoom Meeting, Microsoft Teams and Cloud deployments for conferencing, Integrated AV
· Understanding of Prime Collaboration manager/TMS, Video Analytics and Management
· Exposure of Video/Conferencing Consumption reporting tool - Vyopta Analytics
· Assist Whiteglove and VC room based engineers for Codec reset, & room based equipment troubleshooting
Soft Skills
· Excellent communication and conversation skills (Verbal and Written)
· Good documentation skills
· Should have a excelent customer handling skills
· Able to handle high presure situations
· High level of acceptance
· Can drive HCL's value and its methodology
Other Skills / Experience
· Good to have experience on Prysm and Vyopta Analytics tool
· Good to have experience on Polycom and MTR tools
· Understanding of 3rd party Crestron and room based Video integration solutions
· Years of Experience
Source : TechDigital