Network Technician at PlanIT Group

Black Box Network Services, a renowned global leader in communication system integration, seeks experienced Network Technicians who excel in the following areas:

• Racking and stacking network devices • Cable patching • Troubleshooting physical layer issues • Managing equipment disposal • Installing and troubleshooting Cisco and Avaya IP phones

This role is pivotal in supporting facilities management, site security, and project engagement, aiming for utmost customer satisfaction through flawless execution. We're seeking motivated individuals driven by success.

Position Details: • Long-term contract with potential extension or permanent hire • Initially Monday to Friday, 2:00 pm - 10:00 pm (flexibility required for shift changes post-April 2025) • Location: Customer Site in Onsite - Secaucus, NJ 07094

Responsibilities: • Patching cables between network equipment and the customer's network • Installing power cables from equipment to power supply in racks/cabinets/closets • Installing, troubleshooting, and de-installing network equipment • Performing device installations/swaps (e.g., phones, computers, cables, routers, switches) • Handling Network General remote Sniffer installations, troubleshooting, and removal • Completing all Move, Add, Change (MAC) requests within defined service levels • Acting as a liaison between customer associates and management • Providing hardware break-fix services for network infrastructure • Conducting onsite testing (data, voice, website, security) and backup testing • Assisting with carrier testing of circuits and facilities efforts • Supporting inventory management activities, including receiving, tagging, tracking, ordering, and updating inventory records • Acting as an interface between associates and centralized project/operations/MAC management as necessary

Requirements: • Proficiency in technical tools such as Sniffers, BERT testers, cable testers, and fiber testers • Experience working in communications closets • Ability to perform rack and stack activities and lift heavy objects safely • Familiarity with cable patching processes and 66 Block and 110 Block cross-connect procedures • Basic knowledge of data communications networking and network terminology • Ability to assist in troubleshooting and program Cisco phones • Familiarity with IP and Avaya phones, including installation and troubleshooting • Strong interpersonal communication skills and the ability to explain technical issues clearly to customers • Experience in data communications (3-5 years), with basic knowledge of Cisco phones, switches, and routers • High school diploma or equivalent required

Preferred: • Experience working in a data center environment • Pre-made Fiber install and testing experience • Familiarity with fluke testers