Network Technician at Ascendion Inc.

About Ascendion 

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next. 

Ascendion | Engineering to elevate life 

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us: 

• Build the coolest tech for world’s leading brands 


• Solve complex problems - and learn new skills 


• Experience the power of transforming digital engineering for Fortune 500 clients 


• Master your craft with leading training programs and hands-on experience 

Experience a community of change makers! 

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion. 

About the Role

Title: IT Support Specialist 

Location: Carol Stream Illinois 

Required:

• Looking for 3 plus experience in IS service delivery organization


• A+ Certified


• Great communication to speak the end user customers


• Working knowledge of PBX administration, VoIP,  and technologies


• Networking issues (complex enterprise class systems with security compliances, corporate networking environment- if they’ve worked in a corporate env on networking issues they will be familiar)


• Experience in Windows Operating systems and administration with similar technologies, MS office,  Visio, and Project


• Experience and troubleshooting for desktop support and desktop operating systems


• Working knowledge of Ware Maintenance Systems and Material Handling Systems

Minimum Qualifications:

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  Provide support to end users or processes that cannot be resolved by 1st level support (Client Services Desk)

  
  


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  Process Moves, Adds and Changes to the end user environment and infrastructure

  
  


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  Monitors, troubleshoots, and maintains

  
  


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  Network (LAN, WAN, Wireless, VOIP, RF)

  
  


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  Network equipment (routers, switches, firewalls, wireless controllers)

  
  


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  Server equipment

  
  


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  Voice and Telecom technologies (paging, video conference, and telephones) 

  
  


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  Desktop technologies

  
  


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  Installation and support of Servers, PC hardware, RF devices.

  
  


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  Ensures all time and work effort for incidents and tasks are recorded in the ticketing system (Service-Now)

  
  


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  Prepares and supports users by writing and maintaining documentation that provides help to answer questions and resolve problem

  
  

Salary Range: The salary for this position is between $30,000 - $ 52,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System] 

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!