Network / System Administrator - Cogliano IT Staffing

System Administrator needed for a Contract to Hire position working hybrid in Boston, MA! Position will be 2-3 days per week onsite.

Our IT Support Specialist will play a crucial role in ensuring the smooth operation of the company's IT systems and services. Reporting directly to the Manager of IT Support Services, this position will be responsible for on-going support of company wide networks, systems, and IT assets. This role requires a solid understanding of Network/Systems administration, and the ability to troubleshoot and resolve technical issues. As well, this role requires experience supporting an end user community that is dependent on the computing/networking equipment provided to them.

Responsibilities

• Diagnose, research, and resolve end-user issues in-person and remotely in a timely manner through established procedure and troubleshooting; escalate as necessary.
• Communicate and translate technical information to non-technical end users; maintain communication and monitor incidents through resolution.
• Act as an escalation point for requests not handled by first-level helpdesk support.
• Provide guidance and explain policies and procedures to end-users.
• Train end-users on new devices and technologies
• Evaluate and address reported phishing emails; provide end-user guidance as necessary.
• Participate in the maintenance, implementation, and troubleshooting for software, hardware, and servers.
• Provide network connectivity monitoring and performance troubleshooting assistance.
• Assist in maintaining accurate hardware and software inventory.
• Review, update, and maintain documentation to ensure internal processes and procedures, workflows, and training aids are current.
• Assist with preventative maintenance within specified guidelines and procedures.
• Participate in review and evaluation of new hardware and software products.
• Support and administration of identity management services including Active Directory, Entra ID, Okta SSO, Okta MFA
• Provide audio/video support for Microsoft Teams Rooms technology.
• Assist in department reporting, data maintenance, systems updates, and other tasks as required.
• Certifications such as CompTIA Network+, CompTIA Security+, Cisco CCNA, or Microsoft Certified: Azure Administrator Associate are a plus.
• Collaborate with other IT team members and stakeholders to plan and execute IT projects and company business initiatives related to technology.

Requirements

• Minimum 3-5 years' experience in IT troubleshooting support role.
• Proficient experience troubleshooting hardware, software, and network issues in-person and remotely.
• Proficient with Windows 10/11 and the latest Microsoft Office suite.
• Proficient in common administrative tasks in Active Directory.
• Experience with basic and advanced administrative tasks in Microsoft 365.
• Working technical knowledge of current Internet protocols, including DHCP, DNS, LAN/WAN, HTTPS, SFTP.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Able to prioritize and execute tasks effectively.

Preferred Qualifications

• Associate degree in related field or equivalent work experience preferred.