Network Support Engineering Intern - Fall 2024 (Meraki) - Cisco Systems, Inc.
San Francisco, CA
About the Job
As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.
Our employees fuel the magic of the Meraki community. They have fostered an environment that empowers Merakians to challenge limits, embrace risks, and assist our customers in pursuing their missions.
Our guiding principles are rooted in our four core values: 'care deeply,' 'everybody in,' 'simplify everything,' and 'be brave.' These pillars have propelled us to the forefront of cloud-managed IT leadership and have played a pivotal role in shaping a more inclusive future for all.
At Cisco Meraki, our Network Support Engineer Interns act as key players on the Support team! You will troubleshoot cases that cover the entire Meraki product line, including our wireless access points, security appliances, switches, and Systems Manager application, just like our full-time engineers. With a steep learning curve and a fun, challenging work environment, our interns come out of the program with a deeper understanding of networking, stronger problem-solving skills, and a mastery of customer support that will carry with them for the rest of their careers. Our interns are an integral part of the Support team - we look for smart, passionate individuals who are open to taking on any task and are proactive in helping the team. The position is full-time and located in San Francisco.
You will…
- Participate in and successfully complete structured classroom workshops specific to core CCNA preparation administered by a Meraki instructor
- Work through lab assignments via Packet Tracer, NetAcad labs, and Meraki troubleshooting labs to learn the foundations of networking and troubleshooting
- Gain an understanding of the networking field by participating and engaging in various courses
- Assist with lab testing work as needed for Meraki products
- Identify issues suitable for entry in the Meraki Knowledge Base
- Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing
- Collaborate with other Support team members to fix network outages, misconfigurations, and complex networking issues of customers’ devices
- Read and analyze packet capture using Wireshark
You are….
- Pursuing an associate's degree or are a Junior or senior pursuing a bachelor's degree with a computer science, information technology, networking, systems administration, or a related field from an accredited university. Individuals who have completed a relevant networking BootCamp within the last 6 months will also be considered. Individuals pursuing a master’s degree will not be considered
- Hardworking and interested in exploring the Networking field
- Passionate to assist and problem-solve with customers
- Able to strategically and critically think about how to look for solutions, willing to be pushed outside your knowledge areas, and eager to learn and find solutions
- An efficient communicator and problem-solver
- Networking certifications a plus: CCNA, CCNP CWNA, etc.
- Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers is a plus
- Comprehension of networking protocols, including TCP, STP, ARP, Ethernet, OSPF, etc. is a plus
- Preferred experiences within helpdesk, technical call center, desktop support, or past networking experiences preferred, but not required.
- Authorized to work in the U.S. without requiring sponsorship now or in the future
Qualifications
- Basic understanding of networking fundamentals, e.g. be able to explain the functions of and differences among the link, network, transport, and application layers
- A passion to assist and problem-solve with our customers
- Outstanding account management, follow-through, and problem-solving skills
- Resourcefulness and attention to detail
- Excellent communication skills, both written and verbal
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.
Source : Cisco Systems, Inc.