Network Support Analyst III at Ryder System

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As a member of the Ryder Ecommerce IT Network Group, you are responsible for maintaining a reliable, secure and efficient data communications network. The ideal candidate will be able to deploy, configure, maintain, and monitor all active network equipment to ensure a stable, reliable network operation.

Responsibilities -

• Ensure network security and connectivity
• Design, implement, and manage Cisco WAN/LAN network infrastructure, including routers, switches, firewalls, and other networking devices.
• Perform network configuration and troubleshooting to resolve complex network issues and ensure smooth operation.
• Maintain servers and associated hardware, applications, services, and settings
• Provide Tier 2/3 support for escalated network and system issues.
• secure critical IT systems, including servers, networks, and storage solutions.
• Collaborate with cross-functional teams to design and implement network solutions that meet business requirements.
• Monitor network performance and capacity (availability, utilization, throughput, latency) to identify and address potential bottlenecks or issues proactively.
• Configure Fortinet Firewalls
• Ensure critical updates are tested and deployed in a timely manner
• Provide technical support and guidance to junior team members and assist with their professional development.
• Willingness to continue to learn and share knowledge
• Participate in on-call rotation and respond to network emergencies or incidents promptly.
• Manage user remote access, VPN configurations
• Document processes, network configurations, and troubleshooting steps for systems and applications.
• Evaluate and recommend security improvements and system upgrades.
• Develop, define and monitor network/security policies for the use of network resources
• Work closely with customers, vendors and other departments, including operations, engineering, and management
• Monitor Helpdesk queues throughout the day to ensure SLAs are met
• Perform other duties as assigned

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5+ years of relative experience in IT network infrastructure in a large scale enterprise with hands-on networking experience
• Proven experience working with Cisco networking technologies
• Excellent troubleshooting skills and the ability to analyze complex network issues.
• Ability to take and read network packet captures and debugs
• Must have working knowledge of SDWAN
• Must have proven experience with Fortinet Fortigate Firewalls
• Experience with FortiNac, FortiEMS, FortiAnalyzer a plus
• Must have working knowledge of VMWare virtual infrastructure
• Excellent knowledge of best practices around management, control, and monitoring of network infrastructure
• Experience working with SolarWinds network management software or similar to monitor, identify, and troubleshoot network performance issues
• Hands-on experience in Cisco network switching and routing – Configuring network switches, static routes, vlans, ports, trunks, etc.
• Strong understanding of networking protocols, including TCP/IP, L2/L3, dns, dhcp
• Experience deploying, maintaining, troubleshooting wireless infrastructure. Familiar with Aruba access points, controllers, Airwave management
• Hands on experience configuring and working with Firewalls and security appliances - VPN’s, Policies, NAT’s, etc.
• Experience deploying/managing Network Access Control solutions
• Proficient in Windows, Mac, and Linux environments.
• Working knowledge of low voltage cabling
• Experience with supporting remote office environments
• Ability to work independently under minimal supervision
• Exceptional critical thinking and problem-solving ability
• Strong interpersonal skills to assist non-technical individuals with complex technical issues
• Great at organizing, prioritizing and multitasking

Job Category: Network

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

$95,000.00

Maximum Pay Range:

$105,000.00

The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

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