Network Specialist - American Technology Consulting

Essential Responsibilities• Monitor incident queues for issues and take ownership and assist customers asrequired• Keep all support tickets up to date and well documented• As required, provided documentation on issue resolution for other teams• Monitor and report on PC issues, escalate issues; work with other teamsincluding SCCM, Active Directory, Security, and the IT Service Desk.Required Skills and Experience1. Required: Valid Driver’s License2. Required: 3+ years experience installing, configuring and troubleshooting PChardware/software in an enterprise LAN/WAN environment3. Required: 3+ years experience installing and supporting laptops/dockingstations4. Required: 3+ years experience installing and supporting multifunction printdevices5. Required: 3+ years experience with Remedy or similar ticketing system6. Required: 3+ years experience with premise cabling (installing Cat5e/6 cableand terminations)7. Required: Possess the following core competencies: continuous attention todetail, high performance in a fast-paced, multitasking environment, disciplinedto follow established SOPs, and effective communication skills, both written andspoken, in the English language8. Desired: Experience with Cisco VPN router installation and support9. Desired: Experience with Active Directory10. Desired: Experience with Hyena System Management Software11. Desired: Experience with Microsoft System Center Configuration Manager12. Desired: Experience creating process documentation (strong writing skills)13. Desired: Experience in project management14. Desired: Experience leading team deployments• Actively contributes as an expert or actual designer.• Coordinates product design reviews to verify that design meets qualitystandards and functional/technical requirements.• Provides accurate estimates for design and programming efforts for systemchanges and enhancements.• Coordinates enhancements to business and logical data models with data baseadministration to make the appropriate changes to the physical data model.• Confirms that technical architecture will support all changes required byproduct enhancements.• Effectively leads product tests and trials.• Identifies appropriate business examples to illustrate key concepts /features.• Anticipates, identifies, tracks, and resolves issues and risks affecting ownwork and work of the Application Team.• Develops contingency plans as necessary.• Applies specific expertise to ensure that products meet defined customerobjectives.• Anticipates and resolve issues specific to the team.• Determines time estimates and schedule for own work and resolve issues in atimely manner.• Identifies and tracks issues, risks and action items.