Network Security, Technical Product Manager (ZTNA and VPN) - McDonald's Corporation

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

McDonald’s, one of the most recognized brands in the world, is seeking a Network Security, Technical Product Manager to support our Network Security team as we protect McDonald’s. This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers. You will collaborate closely with Global Technology leadership, market leaders, project managers, Global Technology solutions teams, application owners, key vendors, and others to ensure McDonald’s has extraordinary Network Security products and services.

Collaborating with the GTIO Director, Global Network Security, this role will be responsible for developing new Network Security services and improving existing services to meet the growing needs for protecting our users, devices, networks, applications, and data. This person will work closely with all areas of the business and technology teams to ensure that our services are meeting the needs of markets, application teams, corporate departments, and other collaborators.

We are moving fast and are adding to our outstanding team, and joining McDonald's means thinking big every day and preparing for a career that will impact the world. We are customer-focused, committed to being leaders in our industry, and believe we are better when we work together. Over the last several years, we have launched home delivery, radically improved the digital experience of our restaurants, introduced mobile pay, and have so much more to come. These critical initiatives require strong leadership to ensure compliance with policies, standards, regulatory requirements, and best practices.

McDonald’s is investing heavily in technology to drive our growth. We’re looking at how to use technology to improve the customer experience and build new customer experiences. We’re also exploring technologies that can help us reduce or eliminate repetitive tasks and make employees’ jobs more exciting and rewarding. With all the new projects and initiatives, it is an exciting time to be on the Network Security team, helping to make a safer and Better McDonald's!

Responsibilities:

Global Technology is the team that is responsible for the securing of McDonald’s information assets at a global level. This role will be part of the group within Global Technology that is responsible for our network security critical services, including firewall, IPS/IDS, Content Filtering, SASE, SSE, ZTNA, VPN and DDoS. You will lead the strategic direction, technical evolution, and day to day operation of some of our Network Security products and platforms including but not limited to ZTNA, User VPN and site to site VPN.

Working with partners globally to ensure that the services being crafted, deployed, and operated are designed to meet business needs, are scalable, and are secure. You will set high-level strategy and direction for the services they are responsible for and set clear expectations, goals, and requirements for vendors that must be acquired as a measure of success.

You will work closely with market technology teams, Global Technology Risk Management teams, Global Technology Infrastructure and Operations teams, application owners, key vendors, and others to ensure the accurate design and functioning of McDonald’s network security services.

• Lead the design, engineering, delivery activities for network security platforms primarily focusing on, but not limited to, VPN and ZTNA product and platforms.
• Act as platform owner responsible for improvement and life cycle management of network security platforms.
• Assess the strategic and practical needs of McDonald’s globally to and help ensure that Network Security products and services meets the needs of the business.
• Lead and manage external vendors to ensure they are delivering services per our standards, contracts, and meeting business needs.
• Support the development of network security platform vision, strategy and roadmap in partnership with global technology and external collaborators.
• Support technical evaluation and vendor selection to develop and deploy groundbreaking platforms, spanning beyond traditional technology.
• Rationalize network security landscape and select new platforms to deliver value to McDonald’s.
• Define, document, and communicate network security standards, best practices and blueprints for our products and platforms for market and corporate customers.
• Understand global, regional and network security requirements and support transformation, standardization, and innovation efforts.
• Manage, maintain and continuously improve the platform, its capacity and performance.
• Lead the development of appropriate platform resilience, business continuity, and disaster recovery plans.
• Act as a technical escalation for network security issues, resolve their cause, and identify the corrective action needed to eliminate and prevent the events in the future.
• Partner to implement automation capabilities that enables automated provisioning, detection, and enable self-healing capabilities for the network.
• Deliver significant value by Integrating logs, alerts, data and insights into the accurate security tools and data lakes to ensure total transparency across the estate.

In depth knowledge and experience (5+ Years) in crafting, building, supporting, and managing network security products and platforms, including, but not limited, to Firewall, ZTNA or VPN products/platforms.

• Demonstrable experience (5+ Years) designing, building, supporting, and leading core enterprise networks: including, but not limited to Routing, Switching, LAN, WAN, SD-WAN, VPN and MPLS.
• (3+ years) Experience in leading and delivering services using 3rd party vendors and service providers.
• Experience in technical evaluation and selection of new technologies translating them into roadmaps and developing business cases
• Subject Matter Expert in Network and/or Cloud Security.

Desired skills:

• Bachelor’s degree in engineering, Computer Science, Network, Cyber security
• Experience in leading Network Security transformation program for a complex and multinational company.
• Experience in delivering large-scale automation (e.g., Network as Code) for delivering network security services.
• Experience in leading the innovation and standardization of network security solutions across the business.
• Experience in leading a 24x7x365 team.
• Experience in driving continuous service and process improvements and translating them into viable solutions..
• Professional certifications such as ITIL, CCIE, CCNP, CISM, CISSP, or similar.
• Experience working with an Agile environment. Familiar with documentation process and tools, JIRA and Confluence preferred.
• Experienced with Dev/Ops and CI/CD pipeline tools and processes are helpful.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.