Network Operations Support Technician - TEKsystems

We are seeking a proactive and skilled Network Operations Technician to join our NOC team on the 2nd shift. This role involves collaborating with other technicians and NOC Engineers, handling escalation calls from the service desk, and ensuring the stability and optimal performance of our network operations.

Key Responsibilities:

• Monitor all supported platforms according to established routines.
• Ensure stable operating environments and maximize system utilization.
• Operate and monitor console systems and peripheral equipment (e.g., printers, disk devices).
• Perform routine technical procedures, including adding and running ad hoc jobs in the Enterprise Job Scheduler, user administration, disaster recovery exercises, and code promotions.
• Handle first-level support calls to assist the Service Desk.
• Maintain accurate and up-to-date documentation.

Required Skills and Experience:

1. Previous help desk support experience with a ticketing system (ServiceNow).
2. Proficiency in O365, Control-M, batch processing, and virtual machine management.
3. Prior NOC experience with the ability to identify and resolve or escalate specific issues.

Technical Proficiencies:

• Microsoft Azure
• O365
• Windows Server (2008-current)
• Z/OS mainframe
• Control-M for automation/scheduling
• Saviynt
• Okta
• RSA
• VMware Horizon
• ServiceNow
• SolarWinds
• Splunk
• Dynatrace



Pay and Benefits

The pay range for this position is $25.00 - $28.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in West Bend,WI.

Application Deadline

This position will be accepting applications until Dec 20, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.