Network Operations Process Analyst - Castalia Systems

Job Type: Full-Time

Clearance: TS/SCI w/ Polygraph

Must be a U.S. Citizen

Benefits: Medical, dental, and vision coverage, 401k matching, generous PTO, paid holidays, professional training opportunities, and even pet insurance to ensure your furry friends are cared for too.

Job Summary:

The Network Operations Process Analyst will support the Sponsor's organization responsible for championing governance and quality. The organization is focused on improving efficiency and capabilities to build, deliver, and sustain IT Network solutions. The selected candidate will be responsible for cleaning up the organization's request fulfillment/ service delivery capability including moving functions to an automated state. This will consist of working with multiple stakeholders in various groups to define, develop, and institutionalize strategic processes across multi-fabric information environments.

Roles and Responsibilities

A qualified candidate will perform the following duties and responsibilities, but are not limited to:

• Work with service owners and product managers to create Service Level Agreements (SLA) and Service Level Objectives (SLOs) to ensure operational compliance in both fulfillment and detect-to-correct.
• Lead workforce engagement and collaboration efforts.
• Provide technical writing and customer engagement support.
• Supports the team by being the front in engagement for human quality assurance.
• Look across various common IT services that do not currently share a common lexicon or process, however, are very common in nature, with the intent to bring more 'turnkey' solutions to bare.
• Consolidate inputs from various partners and identify challenges, inconsistencies, and gaps.
• Convey complex technical topics to individuals and groups with varying levels of technical expertise.
• Developing and presenting complex technical documents, procedures, reports, and briefings.
• Identifying gaps in capabilities and strategic needs related to the strategic direction.
• Identifying opportunities for strengthening, streamlining, and standardizing processes.

Knowledge and Skills

• Expert in process analytics for IT engineering, service delivery, and operations (event, incident, problem, and change) management.
• Ability to transcend documenting processes but be able to lead process improvement and make critical proposals for more efficient means of fulfillment.
• Proficient in technical writing and customer engagement support. Must be able to support team by being the front door in engagement for human quality assurance.
• Ability to review customer feedback to identify pain points and propose solutions.
• Deep understanding of IT Network systems and supporting network operations applications.
• Demonstrated experience collaborating across enterprise organizations at all levels.
• Strong corporate communication expertise with desired experience writing to both broad project and executive audiences.
• Ability to translate requirements into end-to-end designs that involve multiple interfaces.
• Able to translate complex technical terminology, concepts, and issues in terms understandable to technical and non-technical management and resources staff.
• Analytical and conceptual skills; ability to create original concepts/theories for various projects.

Education

• Bachelor's Degree or equivalent experience with focuses in either Computer Science, Information Systems, Engineering, Business, or a scientific or technical discipline, AND 12+ years of experience.

Physical Requirements/Work Environment

• These positions require rotating shift work in a time-dominant operations environment.

Travel

• Not required.

Company Description

Castalia Systems is a proven business partner providing mission critical solutions to the Federal Government. We provide cutting edge solutions from Securing and Managing Data to Systems Engineering and Development. Castalia Systems is a pioneer in Artificial Intelligence Design and Application.

With our vast knowledge of our customers needs and relevant technology, our team is able to bring successful solutions to every mission. We are one-upping our competitors by providing premium IT solutions and platforms with a cutting edge technology so it’s so evident when you compare us with anyone.

Disclaimer

Castalia Systems is an equal employment opportunity and affirmative action employer and strives to comply with all applicable laws prohibiting discrimination based on race, color, creed, sex, sexual orientation, age, national origin, or ancestry, physical or mental disability, veteran status, marital status, HIV-positive status, as well as any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the company are prohibited from engaging in this type of conduct.