Network Operations Manager - Georgia IT Inc.
Providence, RI
About the Job
Job Title- Network Operations Manager (12+ years; overall professional experience)
Location- Providence, RI
Contract Length- 3/31/2016 end date (possible extension)
Industry- financial/banking
Job Description
Role requires daily engagement of cross-functional team support to on/ offshore resources (25+) within a network infrastructure project at a banking client site
Candidate will manage a medium to large operations and reporting offshore team and work in close collaboration with various technology teams and client stakeholders
Knowledge/ exposure of the business sensitivity of a financial institution to network related outages is highly desirable
Must be able to follow the strategic direction of senior management and act independently to make decisions that will have a major impact on day to day operations and area of responsibility
Candidate must be able to offer process improvements for better delivery of service and has a strong understanding of project SLA's
Specifically, the role requires monitoring, reporting, and resolving branch and ATM outages, various network issues, customer escalations, and Clarify queue ticket reduction. Weekend activity is within scope of role as well
Strong technical exposure/understanding of enterprise networks is highly desirable, including experience with Zenoss, EMC NCM, and ITSM
Extensive experience with change management and implementation is required. Role requires candidate to be adaptable to difficult situations and have strong problem solving skills to resolve major outages and escalations. Attention to detail is a must.
Basic Qualifications:
Location- Providence, RI
Contract Length- 3/31/2016 end date (possible extension)
Industry- financial/banking
Job Description
Role requires daily engagement of cross-functional team support to on/ offshore resources (25+) within a network infrastructure project at a banking client site
Candidate will manage a medium to large operations and reporting offshore team and work in close collaboration with various technology teams and client stakeholders
Knowledge/ exposure of the business sensitivity of a financial institution to network related outages is highly desirable
Must be able to follow the strategic direction of senior management and act independently to make decisions that will have a major impact on day to day operations and area of responsibility
Candidate must be able to offer process improvements for better delivery of service and has a strong understanding of project SLA's
Specifically, the role requires monitoring, reporting, and resolving branch and ATM outages, various network issues, customer escalations, and Clarify queue ticket reduction. Weekend activity is within scope of role as well
Strong technical exposure/understanding of enterprise networks is highly desirable, including experience with Zenoss, EMC NCM, and ITSM
Extensive experience with change management and implementation is required. Role requires candidate to be adaptable to difficult situations and have strong problem solving skills to resolve major outages and escalations. Attention to detail is a must.
Basic Qualifications:
- Bachelor's degree; minimum of 10 years of experience in Data Center and/or Network Operations
- Minimum of 5-7 years working in a management role in a technology operations environment
- Proven ability to build, manage and foster a team-oriented environment
- Proven ability to work creatively and analytically in a problem-solving environment
- Excellent communication (written and oral) and interpersonal skills
- Excellent leadership and management skills
Source : Georgia IT Inc.