Network/Operations - Help Desk Support III - Varite, Inc
Deerfield, IL 60015
About the Job
Technical Lab Manager Role and Responsibilities:
The client team is fast-paced, high-performing team; responsible for driving innovation within the organization, and external entities such as Customers, Partners, startups, universities, governmental agencies, associations, media, industry thought leaders, etc.
The Technical Lab Manager role is an onsite position at the client located at 1407 Lake Cook Road, Deerfield, IL. The role includes but is not limited to planning and managing site activities at the Lab, driving consistency across businesses, and cultivating and maintaining customer and partner engagements. The role will also be the real time technical support for the Industry Lab for internal and/or external stakeholders.
Responsibilities:
1. Visit Logistics
• Manage the registration and reporting process for all Lab visits.
• Work with the partners on the customer experience and needed assets for visits.
• Assist with and lead guests through site tours.
• Coordinate with Marketing and Facilities for large events.
• Work with Marketing teams to ensure day-of event is setup and that staff is briefed.
• Coordinate with Lab tenants on supporting vendor management (catering, transportation, facility rentals)
• Manage vendors on site.
2. First Line Site Management and Technical Support for the client Industry Lab
a. Site management
• Responsible for day-to-day operations and Industry Lab management
• Collaborate with partners on implementation of their assets, tests, trials, and maintain functionality.
• Collaborate internally on implementation of client assets, tests, trials and maintain functionality.
• Assist with retaining site inventory list and accesses.
• Procure assets for the site and perform vendor management.
• Coordinate with Real Estate & Facilities on site maintenance and upgrades.
• Manage procurement for Lab operations and track building expenses.
• Manage Lab shipments.
b. Technical Support
• Collaborate with internal and external partners to integrate their technologies into the lab environment.
• Provide day-to-day training, maintenance, and support.
• Assist in implementation and quality assurance processes to ensure the reliability and accuracy of technical solutions.
• Conduct testing and validation of new technologies and features before deployment.
• Maintain comprehensive technical documentation, including standard operating procedures and best practices.
• Manage user/training materials and maintain Lab documents
• Knowledge of Basic Lan/Wan network troubleshooting
• Maintain and troubleshoot all Audio-Visual Presentation System and Infrastructure
• Manages Lab's Digital Media System and Infrastructure
• Technical Liaison for client to our third-party provider Downstream and key stake holders and LOBs
• Manage customized interactive video wall infrastructure.
Background and Experience Requirements:
• Bachelor's degree in computer science or related field and 8+ years professional experience in medium to large network distributed and computing environments.
• Ability to work independently and handle high pressure situations in a fast-paced environment.
• Enthusiasm for learning new technologies while working in a high-tech environment.
• Strong project management experience, technical skills, public speaking skills, and a proven ability to identify, initiate and drive projects and events to successful completion, on deadline, is required.
• Demonstrate ability to work cross-functionally, think critically, indirectly influence, problem-solve, and lead cross-organizational projects.
• Strong leadership and smart problem-solving skills
• Focuses on highly professional interactions within the team and our supporters; attention to detail and follow-through are critical.
• Applied sense of urgency and ability to drive processes to achieve results.
• Strong organizational skills and willingness to handle administrative aspects of the position.
Key Technical Skills:
• PC/MAC Systems Administration, Networking, Linux/Unix Administration
• AV Equipment: Crestron, Audio Processors, Visual Display Equipment
• Digital Media Administration.
The client team is fast-paced, high-performing team; responsible for driving innovation within the organization, and external entities such as Customers, Partners, startups, universities, governmental agencies, associations, media, industry thought leaders, etc.
The Technical Lab Manager role is an onsite position at the client located at 1407 Lake Cook Road, Deerfield, IL. The role includes but is not limited to planning and managing site activities at the Lab, driving consistency across businesses, and cultivating and maintaining customer and partner engagements. The role will also be the real time technical support for the Industry Lab for internal and/or external stakeholders.
Responsibilities:
1. Visit Logistics
• Manage the registration and reporting process for all Lab visits.
• Work with the partners on the customer experience and needed assets for visits.
• Assist with and lead guests through site tours.
• Coordinate with Marketing and Facilities for large events.
• Work with Marketing teams to ensure day-of event is setup and that staff is briefed.
• Coordinate with Lab tenants on supporting vendor management (catering, transportation, facility rentals)
• Manage vendors on site.
2. First Line Site Management and Technical Support for the client Industry Lab
a. Site management
• Responsible for day-to-day operations and Industry Lab management
• Collaborate with partners on implementation of their assets, tests, trials, and maintain functionality.
• Collaborate internally on implementation of client assets, tests, trials and maintain functionality.
• Assist with retaining site inventory list and accesses.
• Procure assets for the site and perform vendor management.
• Coordinate with Real Estate & Facilities on site maintenance and upgrades.
• Manage procurement for Lab operations and track building expenses.
• Manage Lab shipments.
b. Technical Support
• Collaborate with internal and external partners to integrate their technologies into the lab environment.
• Provide day-to-day training, maintenance, and support.
• Assist in implementation and quality assurance processes to ensure the reliability and accuracy of technical solutions.
• Conduct testing and validation of new technologies and features before deployment.
• Maintain comprehensive technical documentation, including standard operating procedures and best practices.
• Manage user/training materials and maintain Lab documents
• Knowledge of Basic Lan/Wan network troubleshooting
• Maintain and troubleshoot all Audio-Visual Presentation System and Infrastructure
• Manages Lab's Digital Media System and Infrastructure
• Technical Liaison for client to our third-party provider Downstream and key stake holders and LOBs
• Manage customized interactive video wall infrastructure.
Background and Experience Requirements:
• Bachelor's degree in computer science or related field and 8+ years professional experience in medium to large network distributed and computing environments.
• Ability to work independently and handle high pressure situations in a fast-paced environment.
• Enthusiasm for learning new technologies while working in a high-tech environment.
• Strong project management experience, technical skills, public speaking skills, and a proven ability to identify, initiate and drive projects and events to successful completion, on deadline, is required.
• Demonstrate ability to work cross-functionally, think critically, indirectly influence, problem-solve, and lead cross-organizational projects.
• Strong leadership and smart problem-solving skills
• Focuses on highly professional interactions within the team and our supporters; attention to detail and follow-through are critical.
• Applied sense of urgency and ability to drive processes to achieve results.
• Strong organizational skills and willingness to handle administrative aspects of the position.
Key Technical Skills:
• PC/MAC Systems Administration, Networking, Linux/Unix Administration
• AV Equipment: Crestron, Audio Processors, Visual Display Equipment
• Digital Media Administration.
Source : Varite, Inc