Network Operations Center (NOC) Technician - Centil

***To be considered for this role, you must be a US Citizen and have a Top Secret/SCI Eligible Clearance. Additionally, you must either live near or be willing to move to the Boulder, CO area.***

About Centil

Centil represents the intersection of innovation and trusted expertise required for keeping rapid pace with the dynamic and emergent technological needs of Aerospace, Defense, and Government systems. Our trusted team of engineers excel in deploying value stream management, short-cycle feedback loops, infrastructure on-demand, and secure, disciplined pipelines to our customers. If you are interested in learning more about Centil or our team, check out our website at www.centil.io.

Centil is a talented team of trusted engineers working to provide optimized and effective technology value streams for defense industry clients. We believe in a culture of innovation, empowerment and collaboration. We place a high value on learning and growth, providing ongoing support to our team to learn new skills and become fulfilled in both their personal and professional life.

Centil is hiring exceptional individuals to join our growing team. We look for candidates who are inspired and passionate, highly collaborative, and who demonstrate the courage to challenge the status quo with forward thinking ideas and practices. We also seek out individuals who demonstrate servant leadership by supporting their colleagues with a sense of positivity, humility and open mindedness.

About the role

We are seeking a highly skilled and motivated Network Operations Center (NOC) Technician to join our team. This critical role supports the seamless, reliable operation of network services and components essential to the United States Space Force's (USSF) meshONE-T mission. As a NOC Technician, your primary responsibility will be to monitor, troubleshoot, and maintain the integrity of the meshONE-T mission"s network infrastructure. Your work will contribute directly to the successful execution of the USSF"s meshONE capability, which encompasses all mediums, environments, and warfighting domains.

This position operates on a shift-based schedule to provide continuous operational coverage. You will be on the front lines, responding to incidents, analyzing network performance, and collaborating with teams to ensure network resilience and stability across the ground components of the broader meshONE capability. You will deliver end-to-end network solutions that support United States Air Force, USSF missions, and associated mission partners.

This position is currently located in Colorado Springs. Some travel throughout the Colorado Front Range Area (Colorado Springs to Boulder) is expected.

What you"ll do

• Network Monitoring
• • Continuously monitor network performance, availability, and health using advanced monitoring tools and systems.
  • Detect, assess, and respond to alerts, outages, and other network-related incidents in a timely manner.
• Troubleshooting and Maintenance
• • Diagnose and troubleshoot network issues including connectivity problems, latency, and service interruptions.
  • Conduct routine maintenance to ensure optimal network performance and stability.
  • Monitor and resolve breaches of Service Level Agreements (SLAs) to meet or exceed performance standards.
• Incident Response
• • Respond promptly to network incidents in accordance with established protocols, ensuring timely and effective resolution.
  • Participate in root cause analysis and contribute to the implementation of corrective actions to prevent future incidents.
• Documentation and Reporting
• • Maintain detailed and accurate records of network incidents, maintenance activities, and configuration changes.
  • Generate and present network performance and incident reports to management.
  • Update and maintain operational documentation, including network diagrams and standard operating procedures (SOPs).
• Continuous Learning
• • Stay informed on evolving trends and engage in continuous professional development to ensure the highest level of expertise.

Required Qualifications

• US Citizen with Top Secret/SCI Eligible Clearance
• Willingness and ability to perform rotational shift work, supporting 24x7 NOC operations
• 3 or more years Network Operations Center experience
• IAT Level I – Security+ CE
• IP experience (to include sub-netting and routing)
• Experience with ITSM tools
• Excellent verbal and written communication skills to effectively collaborate with team members, leadership, and mission partners

Preferred/Bonus Qualifications

• Any of the following certifications: CCNA, CND, SSCP, CySA+, GICSP, Network+, GSEC
• Experience with ServiceNow
• Experience with any of the following monitoring tools: nGenius, NetBrain, Elastic, or SolarWinds
• Experience working with the Department of Defense (DoD) or other Federal contract

Other Company Requirements

In addition to job-specific requirements, Centil believes it is important for all employees to possess the following skills/characteristics:

• Strong communication (written and verbal) and presentation skills. Ability to passionately deliver high-level messaging to various types of audiences--this will eventually include senior leaders. Ability to explain technical concepts clearly to non-technical personnel
• Self-motivated individual who actively and independently seeks out opportunities for learning and development
• Collaborates well; enjoys working as part of a team
• DoD Secret or higher clearance is preferred. All applicants must be US citizens eligible for a US Government security clearance

Expected Salary Range

Depending on experience and skillset, most candidates will earn between $50,000 and $70,000 per year.

Please note that the salary range is a general guideline only. We consider many factors when determining salaries including, but are not limited to, scope and responsibilities of the position, candidate's work experience, education, training, certifications, key skills, and mission/customer familiarity. We combine these factors with market and business considerations to extend a job offer.

Benefits

Centil offers a comprehensive benefits package including the following:

• Generous PTO for vacation, personal, or sick days
• Eight (8) paid holidays per year plus 2 additional Floating Holidays per year (taken at Employee"s discretion)
• Flex time and the ability to create your own schedule
• Family leave for significant life events
• Parental leave for new parents
• Discretionary bi-annual bonus plan, based on individual and company performance
• Healthcare coverage plan through a Qualified Small Employer Health Reimbursement Arrangement (QSEHRA)
• Access to a Dependent Care Flexible Spending Account (FSA)
• 401K retirement plan with immediately vested company contributions, no matching required
• Paid training and conference attendance
• Phone plan reimbursement

Centil is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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