Network IT Tech Intern - Holt of California

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. At Holt we sell and service a wide-variety of equipment Tractors, Agricultural Equipment, Forklifts, Prime and Stand-by-Power Generation, and On-Highway Truck Engines. 

THIS POSITION IS LOCATED IN PLEASANT GROVE

QUALIFICATIONS REQUIREMENTS

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DUTIES AND RESPONSIBILITIES

Network Engineer/Technician

• Monitor network usage and workloads to determine utilization trends.
• Suggest and provide IT solutions to business and management problems based on findings.
• Basic technical support at the network level; WAN and LAN connectivity and security.
• Assist with installation and maintenance of peripheral devices including firewalls, routers, switches, and access points.
• Work with the network team on existing projects involving network infrastructure.
• Maintain network device documentation and diagrams with the most up to date information.
• Communicate with consultants and vendors for more in-depth troubleshooting.
• Perform preventative maintenance on network hardware and analyze hardware at several facilities; which includes opening all equipment, analyzing existing components, and cleaning or replacing components.
• Create component inventory and install components and software. Install software on new or existing computers and communicate with Network Support for equipment upgrades company-wide.
• Use internal documentation to track equipment and perform updates.
• Ensure all computers meet standard requirements and maintain network equipment and wiring.
• Map computer/network infrastructure of all facilities.
• Create technical documentation.
• Work with computer/network layout for all stores using existing basic floor plans of each facility.
• May be required to travel to other facilities.
• Analyze power consumption on network racks and work with facility staff to resolve any power issues.

Help Desk

• Track and report assigned tickets and projects and support helpdesk requests and phone calls.
• Works with IT staff to investigate and implement ways of reducing calls to the IT Help Desk.
• Keeps IT support staff and Information Technology Manager informed of trends, significant problems, unexpected delays or tasks of a critical nature.
• Perform troubleshooting analysis of servers, laptops, smart devices, and printers.
• Assist with telecom administration and setup/configuration of Avaya VOIP phone system and software.
• Assist with implementation of computer systems, software and networks, and ensure system hardware and software are compatible and capable of required performance metrics.
• Help resolve technical issues involving core business applications and operating systems.
• Will be provided a computer and company cell phone to assist with performing tasks.
• Other duties may be assigned. 

SKILLS

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to troubleshoot and resolve network connectivity issues.
• Hands on experience in developing, customizing, and administering workflows and reports.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Excellent problem-solving skills and good communication skills.
• Ability to analyze technical and business problems and recommend solutions to clients and engineers.
• Ability to coordinate projects.
• Ability to work independently and to work well in a team simultaneously.
• Attention to detail. 

EDUCATION AND/OR EXPERIENCE

College degree (Associates or Bachelors) or computer network technician training from a technical school preferred but not required.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have a valid class C driver license and a clear DMV driving record.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle and feel objects, tools, controls and to reach with hands and arms.  The employee is also regularly required to talk and hear.  The employee is occasionally required to stand, walk, and sit.

The employee must regularly lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Administration