Network Engineer / Website Support Specialist - 13910 - Technology Resource Group

The Digital Dealer Development Team specializes in creating and managing the design templates for automotive dealer websites, which allows dealers to showcase their inventory and engage with potential customers via website leads. You will play a crucial role in providing technical assistance and support to our automotive dealer clients, ensuring the smooth operation and maintenance of their websites. Additionally, you will work directly with the Development Team to assist in root-cause analysis, provide quality improvement suggestions and consult on the development and roll out of new website features and functions.

RESPONSIBILITIES

• Assist dealers in setting up, maintaining and optimizing their websites
• Supports dealer utilizing web, email, chat and phone support channels
• Monitor, track and escalate topics to the Development Team
• Troubleshoot website issues, assist with website management tools and ensure proper branding

REQUIREMENTS

• Bachelors Degree in Web Design, Computer Science or Marketing/UI/UX Design-Focused Degree
• 1-3 years experience in website design or support
• Excellent Oral and Written Communication skills
• Ability to handle support calls from dealers while providing best-in-class support