Network Engineer Lead - Input Technology Solutions

Job Summary:

The primary focus of this position is to provide networking, LAN/WAN support and data center management, responding to requests such as help desk tickets, telephone, email and in-person service within the Groups and its Newport News VA location as well as other state side locations in accordance with the Group's International IT security standards. This includes troubleshooting hardware and software related issues.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Absent undue hardship reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Essential Job Duties:

• Leads a team of network professionals, manages timely execution and completion of tasks, and provides regular reporting to management.
• Implements and supports Cisco LAN/WAN/ & wireless networks, VOIP systems, AV Conferencing equipment and related computing environments including hardware, software and their respective configurations at local and remote facilities.
• Diagnoses, troubleshoots, and resolves hardware, software, wiring, or other network and system problems, and replace defective and outdated components as necessary.
• Creates and keeps documentation updated related to new and existing IT infrastructure.
• Manages all aspects of network licensing, maintenance renewals, and service contracts.
• Plans, coordinates, and implements network security measures to protect data, software, and hardware (VLAN’s, access control lists, etc.).
• Manages accounts, network rights, and access to devices and equipment.
• Maintains network devices to function in a virtualized environment with VxRail/VMware vSphere/vCenter and SAN environment (Cisco, Dell).
• Manages the replacement of network infrastructure in local and remote locations.
• Implements/Manages Cisco DNA Center, SDA/ACI, and ISE.
• Manages telecommunication and provider provisioning (DIA, MPLS, PRI, POTS etc.) for local and remote sites.
• Performs data center management tasks and assists in the design of datacenters.
• Installs, configures, and maintains local and remote firewalls, storage appliances, battery backup technologies, and environmental monitoring controls.
• Performs accurate configuration backups of devices and ensure recovery from component failures.
• Installs, configures, and operates network management products to monitor and maintain network equipment and computer systems.
• Maintains logs related to network performance, as well as maintenance and repair records.
• Maintains accurate asset information and inventory, while adhering to asset management policies.
• Meets financial requirements by submitting information for budgets and monitoring expenses.
• Network Engineer
• Provides network related guidance and training to end users and IT staff.
• Recommends changes to improve systems and network configurations. Determines hardware or software requirements related to such changes.
• Stays informed of current technology, trends and best practices related to networking and computer systems. Analyzes and recommends changes and upgrades to staff and IT management.
• Gathers data pertaining to customer needs, and uses the information to identify, predict, interpret, and evaluate system and network requirements.
• Coordinates with vendors and with company personnel to facilitate equipment purchases.
• Handles support requests via help desk tickets, phone, and email or in person.
• Protects organization's value by keeping information confidential.
• Practices 5S methodology to keep responsible areas organized and always maintained.
• Monitors network bandwidth usage at all sites and plans for bandwidth upgrades as necessary.

Core Competencies:

• Team Spirit: Promotes communication and cooperation for the greater good of the company and the customer.
• Customer Focus: Meets the needs of internal and external customers.
• Integrity: Demonstrates honesty, fairness, and trustworthiness. Follows through on commitments and admits to mistakes.
• Communication: Organizes and expresses ideas and information clearly, using appropriate and efficient methods of conveying the information.
• Task Management: Effectively and efficiently tracks, manages, and executes the life cycle of a task or many tasks within a project, from inception to completion.

Position Specific Competencies:

• Job Skills: Applies the required Knowledge, Skills, and Abilities (KSA) in the performance of essential job duties:

· Strong leadership and task management experience in an environment with multiple ongoing and demanding projects.

· Strong experience in installing and troubleshooting local and remote WAN and LAN network equipment including DIA and MPLS WAN circuits, routing (BGP/EIGRP/OSPF), VLANs, VPN tunnels, encryption, RSA keys and switchport configurations.

· Strong experience in managing Cisco equipment, including routers, switches, firewalls, wireless controllers and access points, IP phones, call manager and conferencing systems.

· Strong experience in designing and building local and remote networks, including the specification and procurement of telco circuits with providers.

· Strong experience in supporting virtualized environments such as VMware vSphere/vCenter, and SAN equipment (Cisco, NetApp, Dell).

· Strong experience in managing and updating IT related network and datacenter hardware (Cisco, Palo Alto, Dell, APC, Tripp-Lite, Vertiv).

· Strong experience in managing Network Policy Servers (NPS) and Radius authentication.

· Strong experience in creating and updating network and systems documentation using tools such as MS-Word, MS-Excel, MS-Visio, Atlassian Confluence and Draw.io.

· Experience with procuring network equipment and license management.

· Experience with building and maintaining access control, camera/NVR, and security systems.

· Experience with SolarWinds products (NPM, SAM, NCM, UDT, NTA)

· Strong troubleshooting and research capabilities (including Internet, documentation, reaching out to peers and external partners).

· Excellent people and interpersonal skills. Is competent and comfortable with handling support requests via help desk tickets, phone, and email or in person.

· Ability to multi-task and work with minimal supervision.

· Demonstrated ability to make decisions; support and explain reasoning for decisions; include appropriate people in decision-making process.

· Demonstrate ability to meet set goals.

· Solid verbal and written communication skills, ability to communicate technical concepts to technical and non-technical audiences.

· Analytical and problem-solving abilities with keen attention to detail; demonstrates accuracy and thoroughness, looks for ways to improve and promote quality.

· Ability to work independently as well as in a team environment.

· Experience using help desk software and ability to coordinate with other help desk personnel for successful and timely resolution of tickets.

· Experience using remote connection tools and help desk software.

General Competencies:

• Safety: Promotes an incident-free environment by complying with all company safety policies and procedures and participating in company safety training.
• Self-Development & Initiative: Identifies personal strengths and weaknesses, and targets areas for self-development. Participates in educational opportunities. Works towards mastering tasks by developing new skills or enhancing existing skills. Looks for opportunities to take on more responsibility.
• Task Achievement: Takes a proactive approach to anticipate and prevent problems. Breaks down problems and issues into components, and analyzes the costs, benefits, opportunities, and risks associated with each alternative solution. Works in team settings to solve problems.
• Dependability & Flexibility: Can be relied upon to handle a fair workload, meet deadlines and commitments, and accept responsibility for actions. Demonstrates an ability to work in a team environment, handle unanticipated changes and respond to setbacks with minimal disruption.
• Implementing New Technologies, Processes or Methods: Evaluate and integrate new technologies, processes, or methods into the workplace.
• Managing Multiple Priorities: Handles multiple assignments and priorities, while fulfilling all commitments. Accepts new responsibilities and adapts to changes in procedures.
• Quality of Work: Demonstrates accuracy and quality in the quantity of work produced. Ensures that quality standards are met, and all procedures are followed. Take steps to correct mistakes and improve the overall product.

Education and Experience:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems or related discipline with a minimum of 4 years of related network administration experience, or an Associates degree in Computer Science, Computer Engineering, Information Systems or related discipline with a minimum of 6 years of related network administration experience, or a minimum of 8 years of related network administration experience in lieu of a degree. CCNP certification can be accepted in lieu of degree requirement.
• A minimum of 3 years in a technical lead position, successfully leading technical personnel and managing related tasks.
• Current CCNP, CCIE Certification, or equivalent is strongly preferred.
• Security+ or equivalent certification is strongly preferred.
• Experience in migrating environments to Cisco DNA, SDA, ISE/ACI is strongly preferred.
• Experience with Virtualization Technologies (VMware) is preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate.

Additional Requirements:

• Travel domestically and internationally up to 15% of the time.
• Current valid driver’s license and passport with the ability to maintain them.
• Available for on-call work as needed.
• Ability to complete and maintain mine certifications or safety training such as Mine Safety and Health Administration (MSHA) hazard training.