Network Engineer(L3) - Tech M USA

Role: Network Engineer(L3)

Location: Wickliffe, OH(Onsite)

Mode of Hire: Full Time

Job Description

Mandate Skills

SDWAN (Vezocloud ), Wireless(CISCO ), Routing and switching(CISCO) & Firewall (Fortigate )

Roles and responsibilities:

Customer Management:

• Should be able to communicate with all stakeholders in end-to-end chain to get things on time.

• Problem and Change management.

• Effective communication, escalation, and status reporting having appropriate explanation, will acknowledge calls and generate incident ticket on the ticketing tools.

• Appropriate level of severity will be assigned, and ticket will the routed to the concerned team.

• Adaptable to 24x7 operations

Skills/technologies required:

• Networking

• LAN – Cisco Switching

• WAN –Velocloud (SDWAN coordination & Transport provider coordination)

• Unify Atos and Open Space for Voice infrastructure (Call manager, Media Gateway, SIP)

• Security –Fortinet Management (Forti manager) and other internet breakout security controls.

• Policy and VLAN configuration as per customer business needs

• Provide remote support to the client

• Operational ongoing support.

• Understanding of the the design networks (LAN, WAN, SDWAN)

• Should have knowledge and hands-on on end routers, switches & firewall.

• Should have knowledge on switching i.e. VLANs, HSRP, MHSRP, VRRP etc.

• Should have experience / knowledge of multi-vendor environment.

• Will work in different project assignments

• Should have excellent knowledge of MS Visio.

• Should have excellent communications skills

In-scope activities – operations

• Monitor Service, Investigate and Record Event

• Track and communicate event progress

• Manage Customer Compliments or Complaints

• Responsible for coordinating and communicating between different stakeholders across chain

• Provide on call/remote assistance to field technicians

• Provide technical assistance to team members.

• Adaptable to 24x7 operations