Network Engineer - Objective Paradigm

We are seeking a dynamic Network Engineer to join our team as a crucial front-line resource, providing expert support to our valued clients via email, phone, and on-site assistance. This role will play a vital part in designing, implementing, and maintaining diverse client environments, encompassing both physical and cloud-hosted solutions.

Responsibilities:

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  Deliver customer-centric support through phone, email, and on-site interactions.
  
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  Assist with equipment delivery, setup, and troubleshooting during on-site visits.
  
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  Engage in planning and design work for network infrastructure implementations.
  
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  Offer guidance on hardware and software requirements and specifications.
  
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  Implement and support various physical network components, including servers, firewalls, PCs, laptops, switches, access points, and more.
  
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  Lead or contribute to cloud-based (e.g., Azure) deployments and ongoing maintenance.
  
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  Troubleshoot and resolve issues related to Office365 applications, desktop/laptop setups, and network problems.
  
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  Document detailed investigations and resolutions for all issues.
  
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  Collaborate on internal documentation and process improvement initiatives.
  
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  Provide remote and help desk support as needed.
  

Required Expertise:

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  Proficient in designing, building, migrating, and maintaining business networks and systems, including hardware setups.
  
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  Strong knowledge of Windows Servers, Active Directory, and DNS.
  
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  Experience with secure and redundant infrastructures, Microsoft Exchange, and email security/filtering solutions.
  
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  Familiarity with Microsoft Azure and the ability to work on cloud-based deployments.
  
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  Proficiency in configuring and managing servers using PowerShell.
  
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  Administration, configuration, and maintenance of various VMware technologies.
  
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  Knowledge in administering and configuring NAS and SAN technologies from different vendors.
  
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  Expertise in installing, configuring, and troubleshooting network equipment such as routers, firewalls, switches, wireless access points, and SSL-VPN setups from various vendors.
  
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  Experience with disaster recovery and backup solutions.
  

Desired Technical Knowledge:

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  Network infrastructure, including switching, routing, and wireless technologies.
  
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  Firewall and access point management.
  
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  Microsoft Office 365 applications, SharePoint, OneDrive, and Teams.
  
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  VMWare and Hyper-V virtualization platforms.
  
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  Structural/network cabling experience or knowledge.
  
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  Professional Service Automation (PSA) ticketing solutions.
  
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  Remote Monitoring and Management (RMM) solutions.
  
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  Endpoint Detection Response (EDR) and Next-Generation Anti-Virus solutions.
  
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  Basic IP phone system, Wi-Fi, and printer knowledge.
  

Key Non-Technical Attributes:

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  Exceptional communication skills via email, phone, and in-person interactions.
  
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  Ability to clearly articulate technical concepts in an understandable manner.
  
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  Effective and tactful conveyance of issue and situation importance.
  
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  Proactive in providing status updates on issues, projects, and potential risks.
  
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  A self-starter with a strong willingness to learn and collaborate with the team.
  
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  Demonstrated ability to independently manage and prioritize issues and projects from start to finish.
  
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  Proactively seeks opportunities to take ownership of issues or lead team initiatives.
  

Aligned Certifications (Not Required):

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  Microsoft 365: Security, Compliance, and Identity Fundamentals; Modern Desktop Administrator; Messaging Administrator; Security Administrator.
  
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  Microsoft Azure: Fundamentals; Data Fundamentals; Administrator; Virtual Desktop Specialty.
  
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  CompTIA: IT Fundamentals; Network+; Security+; A+; Project+.
  

 

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