Network Engineer (ITS) - Boston Public Health Commission

The mission of the Boston Public Health Commission (BPHC) is to protect, preserve, and promote the health and well-being of all Boston residents, particularly the most vulnerable. The BPHC envisions a thriving Boston where all residents live healthy, fulfilling lives free of racism, poverty, violence, and other systems of oppression. The BPHC sets an expectation that all staff and leadership commit, individually and as part of the BPHC team, to hold ourselves accountable to establishing a culture of antiracism and advance racial equity and justice through each of our bureaus, programs, and offices.

Role

Work independently to support LAN/WAN, TCP/IP, VPN VOIP, routers, switches, cameras and telephony systems. Provision, configure and implement new networking technologies throughout the PHC campus. Maintain, update and support the physical network infrastructure. Position requires on-call availability.



Duties


* Documentation of physical network infrastructure and maintenance of related hardware.
* Troubleshoot and resolve network related issues concerning connectivity.
* Move, add and deploy network equipment as needed or through proposed projects.
* Work closely with systems group to define networking strategies to better enhance the delivery of services.
* Assist User Support Services in the escalation of calls forwarded to the Network operations group for resolution.
* Project Manage network expansion throughout the BPHC
* Interface with ISPs for any Internet Connectivity issues.
* Deploy & Manage systems management tools in the networking space.
* Design network strategy to support PHC IT initiatives.
* Project Lead large for network expansion and re-architecture projects.
* Other duties as required
* Works in confidential capacity with CIO and Technical Services Director.



MINIMUM REQUIREMENTS


* BS in Computer Science preferred. Five (5) years of professional experience as a Cisco network engineer may be substituted for a bachelor's degree.
* Experience with Cisco IOS, switches and routers, including VOIP configuration and troubleshooting experience is required.
* Experience with architecture, design and implementation of networks a plus.
* Experience with design and implementation of Load Balancing, Firewall and digital security network technologies a plus.
* Wireless network provisioning and maintenance (preferably Cisco) a plus.
* Proven ability to interact with technical staff of all levels and work in a team oriented, customer focused environment required.
* Customer service experience and a professional demeanor are required.
* Ability to work within a multi-disciplinary, multi-cultural team required.
* Must possess clear, precise written and oral communications skills.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled