Network Engineer I - Carrier Access IT

Job Title: Network Engineer I

Department/Division: Managed Services

Job Summary:

A Network Engineer Tier I is a core functionality position of our technology team. This position is the front line for the company’s technical support and directly interacts with users and works in a swift and timely manner to resolve their issues. Responsible for first line of support to troubleshoot network issues, implement changes, and ensure overall health and performance of our client networks.

Essential Functions:

• Practice strong client service to help foster and enhance our relationships with our clients.
• Benchmark, analyze, report on, and make recommendations for the improvement and growth of the technology infrastructure, which includes desktop, network, server and voice systems.
• Maintain current knowledge of relevant technology and research industry best practices.
• Gain and maintain certifications in assigned area of expertise.
• Work with the end users to resolve helpdesk tickets.
• Coordinate with other technicians to resolve network related issues.
• Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state.
• Participate in client onboarding and offboarding.
• With moderate guidance from other project members, create and maintain basic to moderately complex networks for the benefit of internal and external clients.
• Assist in the development of technical network design documents.
• Under moderate guidance of other project members, provide initial unit testing of all system changes with the goal of providing a stable production environment.
• Create knowledge articles related to issue resolution.
• Help develop and maintain IT processes and procedures.
• Assist project team members in developing scope documents and project estimates.
• Communicate consistently and effectively with clients and business associates to build trust and create successful partnerships.
• Develop knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance organization forward.
• Complete assigned tasks in a timely manner, track hours and communicate status to Team Leads.
• Track all documentation and communications through Carrier Access IT, LC.’s tools.
• Understand the impact of projects on both business and technology infrastructure.
• Perform other tasks as needed and/or requested.

Education and Experience:

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 2+ years’ experience supporting Cisco network environments.

• Experience with deployment and support of Meraki equipment.
• Preferred: CCNA/CCNP Certifications
• Preferred: CMNA
• Exceptional client service orientation.
• Moderate knowledge of network topologies and networking components including routers, switches, VPN Concentrators, and firewalls (hardware/software).
• Moderate understanding of TCP/IP, Subnetting, DNS, and DHCP.
• Experience troubleshooting basic cabling issues.
• Strong technical knowledge of network and PC operating systems.
• Competence in diverse technology skills, including desktop support, network, and server.
• Infrastructure design/build/modification, business application management and LAN/WAN administration.
• Excellent verbal and written communication skills.
• Ability to conduct and direct research into technical issues and products as required.
• Ability to present ideas in a business-friendly and user-friendly language.
• High level of self-motivation.
• Keen attention to detail.
• Proven analytical, strategic thinking and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to thrive in a culture of growth, change and continuous learning.
• On-call availability.
• Ability to travel, if required.
• Ability to work in an environment which may require:

Required skills and abilities:

• Exceptional client service orientation.
• Moderate knowledge of network topologies and networking components including routers, switches, VPN Concentrators, and firewalls (hardware/software).
• Moderate understanding of TCP/IP, Subnetting, DNS, and DHCP.
• Experience troubleshooting basic cabling issues.
• Strong technical knowledge of network and PC operating systems.
• Competence in diverse technology skills, including desktop support, network, and server.
• Infrastructure design/build/modification, business application management and LAN/WAN administration.
• Excellent verbal and written communication skills.
• Ability to conduct and direct research into technical issues and products as required.
• Ability to present ideas in a business-friendly and user-friendly language.
• High level of self-motivation.
• Keen attention to detail.
• Proven analytical, strategic thinking and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to thrive in a culture of growth, change and continuous learning.
• On-call availability.
• Ability to travel, if required.
• Ability to work in an environment which may require:
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.
• Occasional inspection of cables in floors and ceilings.
• Lifting and transporting moderately heavy objects, such as computers and peripherals.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k and company match
• Flexible Schedule
• Life Insurance
• Short term and long-term disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Dependent Care Account (DCA)
• Employee Assistance Program 
• Opportunities for professional and career advancement