Network Engineer 1 - Synergy Business Consulting, Inc.

NOC Engineer I will provide first level technical support and services and is responsible for analyzing, installing, configuring, maintaining and repairing network infrastructure and application components.

This position is responsible for leading the Network Operation Center (NOC) support, service operations, quality control, maximized performance resolution, hardware and software installation and maintain within Service level Agreements to ensure services and support are being met and delivered in a consistent manner to clients. The NOC Engineer I is also responsible for the proactive monitoring, hardware and software trending, scheduling follow-ups, reporting and registering of incidents/requests communicated by the clients.

Responsibilities:

• Responsible for resolving and supporting within the NOC via remote control solutions and on-site client support of low/medium complexity incidents (pertaining to but not limited to: WAN and LAN connectivity, routers, firewalls, and security) as well as service requests, perform escalations, generate daily tickets for the services and support provided.

• Support disaster recovery solutions and executes Severity/Crisis Management process with communication to IT department, and other departments including management, vendors and clients during a planned or unplanned outage.

• Performs remote access solution implementation and support (VPN, Terminal Services, and Citrix), remote monitoring and management of system alerts/notifications, proactive services and support by investigating, tracking, monitoring and document all departments/sites for nonfunctioning devices, perform repairs and routine maintenance of hardware and software, scheduling and documenting all support activities, completion of ticket registering daily which includes the following but not limited to escalations, resolutions and departmental/customer follow ups.

• Design and deploy company LANs, WANs, and wireless networks, including servers, routers, firewalls, load balancers hubs, switches, UPSs, and other hardware

• Configure, tests, and maintains LAN/WAN equipment and related services

• Identifies, diagnoses, and resolves network problems

• Architecting, creating, managing and maintaining Network, Server and PC health for clients (as defined by SLA)

• Managing existing and deploying new system configurations, including Windows Server, Virtualization Systems, Mobile Devices, Mobile Platforms and Desktops (Windows and MAC)

• Provide formal corporate communications on directional changes or changes that will impact existing services

• Select and implement security tools, policies, and procedures in conjunction with the company’s security team

• Monitor and maintain all levels of network security internally and externally

• Create and maintain comprehensive documentation for all implemented networks

Education/Experience:

• Bachelor’s degree or equivalent combination of education and experience in Information Technology, Computer Science or related field

• 5+ years of working knowledge and diagnosis skills of Hardware/Software such as: Laptops and Desktops Computer Networking, Network Printers, Scanners, Ethernet, LAN/WAN, AD, DNS, Microsoft Office Applications, Citrix, Internet Protocols, Wireless Networking Protocols, Ticketing Systems, and VoIP Phone system. 5 years’ experience in a technical support role with troubleshooting and customer support skills.

• 2+ years experience in a Network Operations center or equivalent role

• Certifications: CCNA, CCNP, Fortinet NSE 4, Palo Alto EDU 210, O365 Fundamentals, Azure Fundamentals, Azure Administrator Associate, VMware VCTA, Vmware VCP

• Excellent organizational and time management skills

• Analytical, data driven problem solver

Required Knowledge, Skills, & Abilities:

• Core Network Engineer Skills:

o General: IOS layer, DHCP, DNS, TCPIP, UDP, FTP, SFTP, ICMP,

o Routing: Routing protocols including Static, RIP, EIGRP. L3 VPN, Failover and load balancing

o Switching: L2 and L3 switching, L2 VPN, VLAN, VTP, STP, RSTP, Port security

o Wireless: Wireless Technologies

o Firewall/Security: NAT, Access lists, Cisco ASDM, Fail over and Load balancing, Authentication technologies

o VOICE: Call Manager, Call Manager Express, Cisco Unity

o Maintenance: IOS upgrades

• Core Systems Engineer Skills:

o General: Windows, AD, DHCP, DNS, Office 365, Virtualizations, wireless, TCPIP, IOS layer

o Virtualization: Azure, VMware

o Cloud Technologies: Azure, AWS

o Operating Systems: Windows Server, IOS

o Mail Technologies: Exchange, Office 365 (Including Teams)

o Storage: Nimble, Dell EMC, NetAPP

o Database: Microsoft SQL

o Backups Technologies: Veeam, Rubrick, Azure backups, Carbonite, Datto