Network Controller - Castalia Systems

Job Type: Full-Time, Part-Time

Clearance: Secret

Must be a U.S. citizen

Benefits: Medical, dental, and vision coverage, 401k matching, generous PTO, paid holidays, professional training opportunities, and even pet insurance to ensure your furry friends are cared for too.

Job Summary

A Network Controller will provide, operate, and assure command and control of the Defense Information System Network (DISN) services to the warfighter, national leaders and other mission and coalition partners across the department of Defense (DoD) and national security organizations. Our Network Operations Center (NOC) team provides 24x7 global DoD information network (DoDIN) operations and incident management support.

Roles and Responsibilities

A qualified candidate will perform the following duties and responsibilities, but are not limited to:

• Create and update tickets utilizing Remedy.
• Monitor network events and element management failures in real-time on a 24x7x365 basis.
• Incident Correlation and Fault Analysis:
  • Proactively analyze alarms.
  • Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.
  • Identifying the fault condition and its impacts.
  • Isolating root causes.
  • Coordinating correction of fault situations regardless of the fault in the infrastructure.
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents.
• Incident Analysis (Fault Isolation):
  • Support the fault isolation process.
  • Diagnose and troubleshoot utilizing procedures to isolate where the fault occurs.
  • Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
  • Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.
• Support all customers to include providing global situational awareness support.
• Fault Correction:
  • Correct/replace faulty network elements, coordinating with other service providers as necessary.
• Verify that service has been restored upon resolution of all customer-initiated tickets
• Network/Service Restoration:
  • Restore networks and service to full operation.
  • Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
  • Identify failures that are attributable to a different causes and impacts.
  • Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
• Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Demonstrate general knowledge of training, standard operating procedures, and tools within O&M.
• Effectively communicates with the O&M team and the customer.
• Work directly with Shift lead and O&M leadership for guidance.
• Demonstrate proficiency in functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Knowledge and Skills

• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in two or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• General understanding of network topologies, both transport and IP.

Education

• High school and 1-3 years of experience.
• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.

Physical Requirements/Work Environment

• Ability to work in a 24/7 operation.

Travel

• Not required.

Company Description

Castalia Systems is a proven business partner providing mission critical solutions to the Federal Government. We provide cutting edge solutions from Securing and Managing Data to Systems Engineering and Development. Castalia Systems is a pioneer in Artificial Intelligence Design and Application.

With our vast knowledge of our customers needs and relevant technology, our team is able to bring successful solutions to every mission. We are one-upping our competitors by providing premium IT solutions and platforms with a cutting edge technology so it’s so evident when you compare us with anyone.

Disclaimer

Castalia Systems is an equal employment opportunity and affirmative action employer and strives to comply with all applicable laws prohibiting discrimination based on race, color, creed, sex, sexual orientation, age, national origin, or ancestry, physical or mental disability, veteran status, marital status, HIV-positive status, as well as any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the company are prohibited from engaging in this type of conduct.