Network Buiness Analyst - American Technology Consulting

Position Title: Business Analyst 5Short Description: Receive, process, present data, and information regarding ourweekly Service Requests(Infrastructure Service Requests). Responsible for gathering business andtechnical requirements during the client kickoff meetings. Consult SMEs (Subject Matter Experts) on tasks required tocomplete integrated projects for allTelecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/CallCenters, Telephony, and Video.Manage multiple projects based on Agency assignments.Complete Description: Facilitate meetings with clients to gather requirements for all IT solutionsand to identify impacted businessprocesses and determine best process and IT solution integration. Ability to obtain and report business and technical requirements Facilitate review sessions to discuss projects Excellent customer and communication service skills Work with multiple network platforms, such as, WAN, MLAN, WLAN, Security,Voice, and Videoconferencing Disseminate information effectively to all technical teams, customers, andtechnical managers Understand a large (enterprise) and complex network environmentSkills, Experience and Education:Bachelors Degree, RequiredOrganization and Prioritization skills are MandatoryCommunication and Interpersonal skills are MandatoryPrevious experience working with multiple agencies and/or vendors and/ordepartments in an enterprise environmentare RequiredMinimum 1-3 years experience with Clarity is PreferredMinimum 3-5 years experience with Microsoft Project and Excel is RequiredMinimum 2-3 years experience with DevOPs is PreferredMinimum 3-5 years experience with Remedy/Helix is RequiredMinimum 3-5 years working within a Telecommunications environment is RequiredMinimum 3-5 years experience in a large Enterprise setting is RequiredMinimum 3-5 years work experience with multiple network platforms is RequiredMinimum 3-5 years working with multiple network lines of service is RequiredMinimum 5+ years dealing with customers is Required