Main Responsibilities:

• The role will be involved in support of highly critical production environment and will be engaged in design and deployment of large range systems along with a team of technically competent professionals.
• Demonstrate ownership and responsibility in all assignments
• Enough expertise to identify and recommend changes/improvements to the process and infrastructure design.
• Provide L3 level support
• Strong technical aptitude and ability to research and solve complex issues independently
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with network issues.
• Knowledge retention actively participate in documentation of technical procedures.
• Projects: perform effectively as project leader or project team member as required for network related projects and internal assignments.
• Ability to participate and contribute during crisis times, assist team members/leads/ customer/ HCL Senior management, as needed
• Show adaptability and flexibility in work to suit business requirements
• Providing emergency intervention in ITIL lifecycle processes Incident and Problem management to provide 2^nd / 3^rd level support in response to Major Incidents.
• Managing relationships with key stake holders to ensure aligned delivery and support activities, optimising opportunities to derive added value.
• Resolve moderate to complex (P1, P2 and P3) incidents and problems effectively and in a timely manner
• Responsible for performing root cause analysis and long-term fixes
• Responsible for implementation of medium to complex components of a project module, change request.
• Responsible for providing trend analysis to management team to enable them to make informed decisions
• Work in a cross-cultural team and communicate effectively

• 8+ years of Network administration experience in large enterprise environment.
• Cisco and other industry standard networking certifications.
• Extensive experience in System Fault Tolerance, Networking Designing, Business continuity and Disaster recovery
• Candidates must possess a solid understanding of LAN and WAN concepts (including wireless LAN and Firewall) plus an average of 6 to 8 years of hands-on experience supporting enterprise class routers, switches in a global network environment using common network security practices, standards, and troubleshooting.
• Candidates must possess excellent technical skills and be able to deliver results under pressure.