Network Analyst - Keller Independent School District

ob Title:  AnalystWage/HourStatus:  Non-Exempt

Job Role: NetworkFunding Source:

Pay Grade:  AD 4

Department/School:  Technology

Function:  Technology

Reports to:Director ofNetwork InfrastructureHR Date Approved:April 2024

                                                                                    HRDateRevised:

SUMMARY:

The Network Analyst is responsible for assisting with maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations in our District. This position works closely with the Network Engineer to identify potential issues and fix existing problems. The Network Analyst will need to have a strong understanding of network infrastructure and network hardware. 

The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties and responsibilities noted herein, however, this list represents examples only, and is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

• Model KISD core organizational beliefs and values; perform duties effectively and efficiently for the purpose of supporting and contributing to high student achievement.

• Provide program support and service delivery; communicate effectively within and across teams and participate in cross-functional work groups.

• Maintain a commitment to the District mission; model District expectations through personal leadership and actively support the efforts of others to achieve District goals.

MAJOR RESPONSIBILITIES AND DUTIES

Network Management

• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.

• Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.

• Troubleshooting, diagnosing; and resolving hardware, software, and other network and system problems.

• Replacing faulty network hardware components when required.

• Conferring with network users about solving existing system problems.

• Operating master consoles to monitor the performance of networks and computer systems.

• Coordinating computer network access and use.

• Designing, configuring, and testing networking software, computer hardware, and operating system software.

• Perform other duties, as assigned by the Director of Network Infrastructure, for the purpose of ensuring the efficient and effective functioning of district network infrastructure services. 

Recordkeeping, Reporting, and Inventory

• Assist in writing manuals and document current network procedures.

• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records. 

• Monitor and test system performance; prepare and deliver system performance statistics and reports. 

• Document all issues, activities, and resolutions using consistent and clear language.

• Utilize knowledgebase and suggest documentation improvements.

Policy and Law

• Perform other duties, as assigned by the immediate supervisor, Executive Director or Chief Technology Officer, for the purpose of ensuring the efficient and effective functioning of District network infrastructure services.

• Maintain confidentiality.

• Pursue Professional Development activities for self and assigned staff; ensure that Professional Development activities are aligned with District goals and initiatives and current professional research.

• Comply with all policies, operating procedures, legal requirements, and verbal and written directives.

• Comply with the Professional Code of Ethics and Standard Practices for Texas Educators.

• Follow District safety protocols and emergency procedures.

• Perform other related duties as assigned.

QUALIFICATIONS:

Education/Certification:

• Bachelor’s Degree in IT or a related field of study with a network engineering focus (preferred)

• CCNACertificationrequired

• CCNA R&S, CCNP, CCNA Cyber Ops, CCIE R&S certifications(preferred)

Experience:

• Three (3) to Five (5) to years IT and networking experience

• Experience working with server technologies (preferred)

SPECIAL KNOWLEGDGE/SKILLS/ABILITIES:

• Skills in problem-solving, attention to detail, prompt documentation, time management

• Excellent oral and written communication

• Ability to work in collaboration with staff thathasvarying technology skills as well as work independently whennecessary.

• Strong understanding of network infrastructure and network hardware.

• Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, and controllers.

• Knowledge of application transport, unified communications, and network infrastructure protocols. Ability to think through problems and visualize solutions.

• Ability to review and approve testing and implementation plans for proposed solutions.

• Ability to problem-solve information technology networks, systems, and applications as it applies to projects.

• Ability to work with systems, networks, and other groups in Technology Support Services to effectively communicate changes and technical problems to get them resolvedin a timely manner.

• Ability to develop and implement procedures, goals, andobjectives.

• Ability to negotiate and resolveconflict.

• Ability to exercise sound judgment in making critical decisions.

• Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules, and regulations.

• Ability to develop and implement policies, procedures, goals, andobjectives.

• Ability to evaluate the effectiveness of processes of varying levels of complexity, and to develop changes or alternatives.

• Knowledge of the principles, methods, and tools for evaluating project needs and implementation timelines. 

• Ability toestablishand maintain effective working relationships.

• Ability to negotiate and resolve conflict.

SUPERVISORY RESPONSIBILITES:

• None

MENTAL/PHYSICAL DEMANDS AND ENVIRONMENTAL FACTORS:

Tools/Equipment Used: 

• Standard office equipment including personal computer and peripherals 

• Network equipment

Posture:

• Prolonged sitting and standing; bending/stooping, pushing/pulling, and twisting 

Motion:

• Repetitive hand motions, frequent keyboarding and use of mouse; occasional reaching 

Lifting:

• Occasional lifting and carrying up to 50

Environment: 

• May work prolonged or irregular hours; occasional districtwide and statewide travel

• Regular exposure to noise and computer monitors

• Work to be completed on-site from assigned school or building

• Remote work available when not required on-site and approved by department supervisor

Mental Demands: 

• Work with frequent interruptions; maintain emotional control under stress work; prolonged or irregular hours