Network Administrator - Telequest Communications, Inc.

The Network Administrator III is responsible for all aspects of the network administration, including: network implementation, configuration, maintenance, troubleshooting, network security, usage monitoring, enforcement of network standards, and other work as required. This position participates in technical research and development to enable continuing innovation within the infrastructure.

Incumbents are expected to be proficient in the Open Systems Interconnection (OSI) model, client and server systems, systems analysis and architecture, application configuration and integration, telecommunication administration, organizational techniques, application security administration, backup and disaster recovery systems, and related processes used in the Information Technology (IT) Department. This individual will assist project teams with technical issues in all phases of our standard Project Management Methodology. These activities include the definition of needs, benefits, and technical strategy; research and development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and implementation of the solutions. The position will be required to work with people of various professional, vocational, and educational backgrounds.

Essential Functions and Responsibilities:

• Oversee or perform technical support in the administration and maintenance of network hardware, firewalls, network security devices, internet connectivity, VPN, client/server applications, operating systems, telephone systems, and all other related information and office automation systems and networking hardware or software.

• Manage the installation, configuration, maintenance, and troubleshooting of all routers, network appliances, layer-2 and layer-3 switches, fiber switches, desktop computers, network and local printers, scanners, and copiers.
• Oversee or perform the installation, configuration, maintenance, and troubleshooting of the various server solutions and the underlying operating systems to include the Windows Server Operating System.

Essential Duties and Responsibilities (Continued):

• Define and implement internet security using network firewalls, internet content filtering software, intrusion prevention systems, and other current network security techniques using the latest technology.

• Review and provide summary data of all WAN and LAN connectivity using network traffic analysis software and firewall logs.

• Manage Microsoft Active Directory for desktop user authentication, group polices, application security, and email distribution lists.
• Install, maintain, and upgrade all client/server application environments to include the operating systems and patch management.

• Install, maintain, upgrade, and troubleshoot all networking hardware and software to include the IOS upgrades, firewall updates, and internet content filters.
• Administer the corporate messaging systems (Microsoft Exchange and Microsoft Lync), secure email, and anti-spam software.

• Administer the corporate VOIP network, configuring, maintaining, and upgrading the VOIP infrastructure, supporting applications, and network hardware.

• Provide strategy and management on all data backups on a disk to disk solution in accordance with the Disaster Recovery policy.
• Review and manage all documentation for the physical and logical network, various client/server solutions, disaster recovery efforts, and other areas as needed.
• Monitor and maintain all network and system logs for performance, security, and troubleshooting to include: routers, switches, intrusion detection, VPN access, firewalls, operating systems, backups, client/server applications, and other software or hardware as needed.

• Oversee and manage the virtual server (VM) environment to include provisioning new virtual servers, monitoring of VM and supporting hardware performance.
• Support, maintain, and manage the storage area network (SAN), provisioning storage, maintaining connectivity, and troubleshooting performance issues.

• Create and maintain operating system images and software installation packages for remote desktop and server delivery.

• Provide input for the creation of the IT technology roadmap specifically as it relates to systems and network administration and management.
  
  
• Assign, resolve, and review escalated Help Desk incidents, change management requests, or problem tickets.
• Work as, or with, a Project Manager on project cost, resource estimation, tasking, and timely project completion.
• Work and communicate effectively with the various professionals throughout the organization.
• Coordinate, perform, and review educational exercises for other team members or departments in accordance with procedures formulated by the Director of IT.
• Review, write, or modify basic scripts to resolve performance problems and automate administration tasks.
• Proficiency must be demonstrated with the various Windows, Cisco, and Juniper platforms in architecture, design, installation, troubleshooting, and maintenance. CCNP, or JNCIS-ENT preferred.

Employment Standards

Bachelor’s degree in Computer Science or related field and four (4) years of progressive experience in a senior level technical capacity for a medium to large organization with a structured IT department.

OR

The incumbent must have basic technical skills that come from a Degree in Information Systems or eight (8) years of experience in intermediate to senior level technical capacity for a medium to large organization with a structured IT department.

Experience may be substituted on a year by year basis.

Position is suited for a mid-level to advanced career analytics or technical person.

Possession of valid driver’s license and proof of State required auto liability insurance.
Required Travel Up to 15%